Process Associate – Workplace Services Service Desk

1 week ago

Hyderabad Secunderabad Telangana, India Genpact Full time ₹ 5,00,000 - ₹ 10,00,000 per year
Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.



Inviting applications for the role ofProcess Associate- Workplace ServicesService Desk




Candidate with experience in PC software and hardware support in a corporate environment responsible for administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.



Responsibilities



Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:


  • 24x7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)


  • Provide Incident, query and service request management and monitoring (incl. escalation)


  • Initial remote desktop support, user access management, password reset, Windows and OS support, etc.


  • Review and Maintain internal Service Desk Support/knowledge Base


  • Implement and Maintain self-service/self-help resources and services


  • Report on known outage and service impacts



Qualifications we seek in you



Minimum Qualifications / Skills



  • College diploma or university degree in the field of computer science.



Preferred Qualifications/ Skills



Good communication skills

  • Familiar with ITIL framework.


  • Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.


  • Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.


  • Expertise in Active Directory administration, including creation of domain/exchange accounts.


  • Excellent troubleshooting skills.


  • Good interpersonal skills and attention to customer service.


  • Ability to work effectively in a fast-paced environment.


  • Ability to communicate effectively.


  • Ability to effectively prioritize incidents and service requests.


  • Ability to work in flexible hours based on business demands - and on-call support in off business hours and on weekends, as necessary.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit Follow us on X, Facebook, LinkedIn, and YouTube.



Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.



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