Process Associate

**_Ready to build the future with AI?_**

**_At Genpact, we _**_don’t_**_ just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and _**_we’re_**_ leading the charge. Genpact’s _**_AI Gigafactory_**_, our industry-first accelerator, is an example of how _**_we’re_**_ scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to _**_agentic AI_**_, our breakthrough solutions tackle companies’ most complex challenges._**

**_If you thrive in a fast-moving, innovation-driven environment, love building and deploying _**_cutting-edge_**_ AI solutions, and want to push the boundaries of _**_what’s_**_ possible, this is your moment._**

**Responsibilities**

**Certain responsibilities related to Level 1 Service Desk Support are**identified** briefly below**:
**Provide Incident, query and service request management and monitoring (incl. escalation)**

**Initial remote desktop support, user access management, password reset, Windows and OS support, etc.**

**Review and Maintain internal Service Desk Support/knowledge Base**

**Implement and Maintain self-service/self-help resources and services**

**Report on known outage and service impacts**

**Qualifications we**seek** in you**

**Minimum Qualifications / Skills**

**College diploma or university degree in the field of computer science.**

**Preferred Qualifications/ Skills**

**Good communication** skills**

**Familiar with**ITIL** framework.**

**Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating**Systems** viz. Windows 7, Windows**8** and Windows 10.**

**Beginning**to** intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft**Office** and other productivity suites.**

**Expertise** in Active Directory administration, including creation of domain/exchange accounts.**

**Excellent troubleshooting skills.**

**Good interpersonal skills and attention to customer service.**

**Ability to work effectively in a fast-paced environment.**

**Ability to communicate effectively.**

**Ability to effectively prioritize incidents and service requests.**

**Ability to**work in** flexible hours based on business demands - and on-call support in off business hours and on weekends, as necessary.**

**_Why join Genpact?_**

**_Lead AI-first transformation_**_ - Build and scale AI solutions that redefine industries_**

**_Make an impact_**_ - Drive change for global enterprises and solve business challenges that matter_**

**_Accelerate your career_**_—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills_**

**_Grow with the best_**_ - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace_**

**_Committed to ethical AI_**_ - Work in an environment where governance, transparency, and security are at the core of everything we build_**

**_Thrive in a values-driven culture_**_ - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_**

**_Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up_**_._**

**_Let’s_**_ build tomorrow together._**

**_ _**

**_Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation._**

**_Job_**_Process Associate_

**_ Primary Location_**_India-Hyderabad_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_Jul 18, 2025, 4:14:42 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_