BMC Helix ITSM/ITIL Engineer

4 weeks ago


Delhi, Delhi, India Rabbit & Tortoise Technology Solutions Pvt. Ltd. Full time
Job Summary

We are seeking a highly skilled BMC Helix ITSM/ITIL Engineer to join our team at Rabbit & Tortoise Technology Solutions Pvt. Ltd. in Pune or Gurgaon, India. As a key member of our infrastructure team, you will be responsible for ensuring the smooth migration of our BMC Helix environment to a containerized setup.

Key Responsibilities
  • Conduct thorough infrastructure analysis to identify potential bottlenecks and limitations
  • Determine necessary infrastructure and resource requirements for a seamless migration
  • Develop a comprehensive migration plan, including data mapping and testing strategies
  • Deploy the containerized version of BMC Helix on the target infrastructure
  • Configure the new environment to match the existing production setup
  • Validate and test the migrated environment to ensure data integrity and application performance
Qualifications
  • Bachelor's degree in information technology, Computer Science, or a related field
  • Minimum 3-8 years of hands-on experience with BMC Helix products or other ITSM tools
  • Strong understanding of ITIL frameworks and best practices
  • Proven expertise in infrastructure analysis, resource planning, and migration strategies
  • Excellent problem-solving skills and attention to detail
  • Ability to work independently and collaboratively in a team environment
What We Offer
  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for professional growth and development

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