Customer Escalation Resolution Specialist

3 days ago

Vellore, Tamil Nadu, India beBeeEscalation Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Escalation Resolution Specialist

Job Summary:

We are seeking a highly skilled and experienced Customer Escalation Resolution Specialist to join our team. As a key member of our customer support department, you will be responsible for effectively managing and resolving escalated customer issues in a professional and empathetic manner.

Key Responsibilities:

  • Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.
  • Investigate and analyze the root causes of escalations to prevent recurrence.
  • Process and oversee refund requests in adherence to company policies.
  • Collaborate with relevant departments to streamline refund processes and minimize errors.
  • Communicate with customers in a professional and empathetic manner to understand their concerns.
  • Provide timely updates to customers on the resolution status of their escalated cases.
  • Maintain accurate records of escalated cases, actions taken, and resolutions achieved.
  • Generate regular reports on escalation trends and suggest improvements to prevent future issues.

Requirements:

  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in using CRM software and customer support tools.

Competencies:

  • Customer Focus: Demonstrated commitment to understanding and meeting customer needs.
  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
  • Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
  • Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.

What We Offer:

A dynamic and supportive work environment that encourages growth and development. Competitive salary and benefits package. Opportunities for career advancement and professional growth.

  • Construction Escalation Specialist

    4 days ago

    Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000

    About UsWe are a managed marketplace that disrupts the construction industry using technology and process.Key Highlights:The Indian real estate market is projected to be worth $1 trillion by 2030. With over 85% of construction still unorganized, we aim to capture this massive market using our technology and processes.About the RoleWe are looking for an...

  • International Customer Support Specialist

    1 week ago

    Vellore, Tamil Nadu, India beBeeCustomer Full time ₹ 2,65,000 - ₹ 3,95,000

    We are seeking a skilled Customer Support Specialist to join our international team.Key Responsibilities:Provide efficient and professional customer support via international calls.Understand customer needs and offer tailored solutions.Troubleshoot complex issues and escalate when necessary.Maintain high call quality standards and accurate records of...

  • Technical Support Specialist

    4 days ago

    Vellore, Tamil Nadu, India beBeeTechnical Full time ₹ 70,00,000 - ₹ 1,20,00,000

    Job SummaryWe are seeking a Technical Support Specialist to join our team.The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.This role requires a strong understanding of technical concepts and the ability to apply this knowledge to resolve complex issues.The...

  • Debt Resolution Specialist

    1 week ago

    Vellore, Tamil Nadu, India beBeeCollection Full time ₹ 1,04,000 - ₹ 1,30,878

    To effectively drive the collection process of receivables across multiple sources, reducing outstanding totals and average number of days to payment. The primary goal is to maintain a healthy client relationship while ensuring timely resolution of financial discrepancies.Key Responsibilities:1. Negotiate with customers to establish suitable payment...

  • Conflict Resolution Specialist

    1 week ago

    Vellore, Tamil Nadu, India beBeeConflictResolution Full time ₹ 10,00,000 - ₹ 15,00,000

    This role plays a vital part in maintaining an open, fair, and supportive work environment.Key Responsibilities:Gather, record, and manage all formal complaintsConduct unbiased investigations through interviews, data collection, and documentationModerate between parties to achieve fair and timely resolutionsEvaluate compliance with company policies and...

  • Voice Customer Experience Specialist

    6 days ago

    Vellore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title: Voice Support SpecialistWe are seeking a highly skilled Voice Support Specialist to join our team.The ideal candidate will be responsible for providing exceptional customer support through phone calls, ensuring that learners have a positive experience with our platform.Key Responsibilities:Proactive Onboarding: Welcome new learners by making...

  • Electrical Installation Specialist

    6 days ago

    Vellore, Tamil Nadu, India beBeeElectrical Full time ₹ 7,00,000 - ₹ 10,00,000

    Job Title: Electrical Installation SpecialistAbout the Role:We are seeking a skilled and proactive Electrical Installation Specialist to join our operations team. As an Electrical Installation Specialist, you will be responsible for ensuring that electrical installations meet the required standards and specifications.Key Responsibilities:Installation...

  • Customer Relationship Specialist

    1 week ago

    Vellore, Tamil Nadu, India beBeeRelationship Full time ₹ 12,00,000 - ₹ 20,00,000

    Customer Relationship SpecialistWe are seeking a highly motivated and customer-focused Customer Relationship Specialist to join our team.The ideal candidate will be responsible for handling customer queries, building strong relationships with customers, and ensuring high satisfaction levels.Key Responsibilities:Act as the primary point of contact for...

  • Female Customer Support Specialist

    6 days ago

    Vellore, Tamil Nadu, India beBeeEmpathy Full time ₹ 7,00,000 - ₹ 10,95,000

    Job DescriptionWe are seeking a Female Customer Support Specialist to join our team. As a key member of our customer support function, you will be responsible for handling customer queries with professionalism and empathy.You will take ownership of queries from initiation to resolution, following up and documenting as needed.Maintain detailed records of...

  • Customer Support Specialist

    1 week ago

    Vellore, Tamil Nadu, India beBeeSupport Full time ₹ 4,00,000 - ₹ 7,00,000

    As a customer support specialist, you will play a vital role in ensuring exceptional customer satisfaction by providing timely and professional support via multiple channels.Key Responsibilities:Product Expertise: Develop an in-depth understanding of our products to effectively address customer queries.Customer Engagement: Interact with customers through...