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Conflict Resolution Specialist
3 weeks ago
This role plays a vital part in maintaining an open, fair, and supportive work environment.
Key Responsibilities:- Gather, record, and manage all formal complaints
- Conduct unbiased investigations through interviews, data collection, and documentation
- Moderate between parties to achieve fair and timely resolutions
- Evaluate compliance with company policies and applicable laws
- Advise employees and management on dispute resolution procedures
- Analyze patterns and recommend process or policy improvements
This position requires strong conflict resolution skills, as well as the ability to remain impartial and composed in delicate situations. A high level of discretion, confidentiality, and professionalism is essential.
Requirements:- Bachelor's degree in HR, Law, Psychology, Business Administration, or a related field
- 1–2 years of experience in conflict resolution, employee relations, or a similar role
- Strong communication skills and attention to detail
- Ability to collaborate closely with experienced professionals
