Travel Operations Expert: Crafting Unforgettable Experiences

3 weeks ago


Jaipur, Rajasthan, India Thrillophilia Full time

**Job Overview**

Thrillophilia, a leading online travel platform, seeks an experienced Travel Operations Expert to join its dynamic team in Jaipur. This role is ideal for a detail-oriented and passionate individual who can manage end-to-end travel operations, ensuring exceptional customer experiences and collaboration with various stakeholders.

**Key Responsibilities**

• Design and execute detailed travel itineraries for domestic and international trips, coordinating with clients to customize packages based on their preferences.

• Communicate with hotels, transport providers, and activity partners to ensure seamless service delivery, negotiating rates and ensuring timely payments and documentation.

• Provide real-time support during trips and address pre-trip queries, maintaining a high Customer Satisfaction (CSAT) score through exceptional customer service.

• Oversee trip execution, including ticketing, visa processing, and accommodation bookings, effectively managing escalations to ensure quick resolutions.

• Monitor and optimize operational workflows for efficiency, collaborating with the sales, marketing, and product teams to align operations with business objectives.

**Requirements**

• 2+ years of experience in travel operations or a similar role, with prior experience in managing international travel and vendor relations preferred.

• Strong organizational and multitasking abilities, excellent communication and negotiation skills, and proficiency in CRM tools like Salesforce or Zendesk.

• Familiarity with ticketing systems and visa processes, a customer-focused mindset with a passion for travel, and the ability to thrive in a fast-paced environment.

**Compensation Package**

Expected salary: ₹12-15 lakhs per annum, commensurate with experience and qualifications, plus benefits and opportunities for growth and development within the company.



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