Travel Operations Manager
1 week ago
We are seeking a highly organized and customer-focused Travel Operations Manager to join our team in Jaipur. This role involves managing end-to-end travel operations, ensuring exceptional customer experiences, and collaborating with various stakeholders to maintain the highest operational standards.
Key Responsibilities:
- Itinerary Management: Design and execute detailed travel itineraries for both domestic and international trips, coordinating with clients to customize travel packages based on their preferences.
- Vendor Coordination: Communicate with hotels, transport providers, and activity partners to ensure seamless service delivery, negotiating rates with vendors and ensuring timely payments and documentation.
- Customer Support: Address pre-trip queries, provide real-time support during trips, and resolve post-trip feedback or concerns, maintaining a high CSAT score by delivering exceptional customer service.
- Operations Management: Oversee trip execution, including ticketing, visa processing, and accommodation bookings, manage escalations effectively to ensure quick resolutions, and monitor and optimize operational workflows for efficiency.
- Team Collaboration: Work closely with sales, marketing, and product teams to align operations with business objectives, train junior staff, and provide guidance on operational processes.
- Compliance: Ensure compliance with company policies and travel regulations, maintain accurate records and documentation for audits and reporting.
Estimated Salary: ₹ 8,50,000 - ₹ 12,00,000 per annum
Requirements:
- Experience: 2+ years of experience in travel operations or a similar role, prior experience in managing international travel and vendor relations is preferred.
- Skill Set: Strong organizational and multitasking abilities, excellent communication and negotiation skills, proficiency in CRM tools like Salesforce, Zendesk, or similar platforms, familiarity with ticketing systems and visa processes.
- Educational Qualifications: Bachelor's degree in Tourism, Hospitality, or a related field is preferred.
- Personal Traits: Customer-focused mindset with a passion for travel, ability to thrive in a fast-paced environment and handle pressure.
About Thrillophilia:
At Thrillophilia, we're on a mission to make travel planning and booking effortless, so that travelers can focus on creating unforgettable memories. Our platform boasts diverse and wholesome offerings, featuring over 25,000 experiences and 2,500 holiday packages in over 150 destinations. From adventurous and offbeat travel to luxurious options, our aim is to provide our customers with the best experiences possible.
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