Thrillophilia Operations Lead

3 days ago


Jaipur, Rajasthan, India Thrillophilia Full time

About the Role:

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The ideal candidate will oversee end-to-end travel operations, ensuring exceptional customer experiences and collaborating with various stakeholders to maintain high operational standards. They will manage itineraries, vendors, and customer support, while overseeing trip execution and optimizing workflows for efficiency.

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Key Responsibilities:

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  • Itinerary Management: Design and execute detailed travel itineraries for domestic and international trips, coordinating with clients to customize packages based on their preferences.
  • Vendor Coordination: Communicate with hotels, transport providers, and activity partners to ensure seamless service delivery, negotiating rates and ensuring timely payments and documentation.
  • Customer Support: Address pre-trip queries, provide real-time support during trips, and resolve post-trip feedback or concerns, maintaining a high CSAT score through exceptional customer service.
  • Operations Management: Oversee trip execution, including ticketing, visa processing, and accommodation bookings, managing escalations effectively to ensure quick resolutions and monitor operational workflows for efficiency.
  • Team Collaboration: Work closely with sales, marketing, and product teams to align operations with business objectives, training junior staff and providing guidance on operational processes.
  • Compliance: Ensure compliance with company policies and travel regulations, maintaining accurate records and documentation for audits and reporting.

Requirements:

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  • Experience: 2+ years of experience in travel operations or a similar role, with prior experience in managing international travel and vendor relations preferred.
  • Skillset: Strong organizational and multitasking abilities, excellent communication and negotiation skills, proficiency in CRM tools like Salesforce, Zendesk, or similar platforms, familiarity with ticketing systems and visa processes.
  • Education: Bachelor's degree in Tourism, Hospitality, or a related field is preferred.
  • Personal Traits: Customer-focused mindset with a passion for travel, ability to thrive in a fast-paced environment and handle pressure.

Salary:

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We offer an estimated annual salary of $◇60,000, reflecting the company's commitment to providing competitive compensation and benefits to our team members.

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Location:

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This role is based in Jaipur, India, offering a unique opportunity to work with a dynamic team and contribute to the growth of Thrillophilia's experiential travel platform.

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About Us:

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Thrillophilia is India's largest online platform for experiential travel, boasting diverse offerings featuring over 25,000 experiences and 2,500 holiday packages in over 150 destinations. Our team provides personalized experiences using expertise in destinations, local networks, AI/ML logics, and automation, ensuring the best trip of your life.



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