IT Infrastructure Delivery Manager

5 days ago

Bengaluru, Karnataka, India CSK Information Technology Pvt. Ltd. Full time

Job Overview

Clean and advanced IT infrastructure is the backbone of any successful organization. At CSK Information Technology Pvt. Ltd., we are looking for a highly skilled IT Infrastructure Delivery Manager to oversee our day-to-day operational delivery of IT End-User Services.

About the Role

You will be responsible for leading the IT End-User Services Team, prioritizing the delivery of End User Computing (EUC) services that deliver business value. This includes leading and driving EUC innovation that contributes towards an overall positive End User Experience.

Key Responsibilities:

  • Oversight of work priorities to ensure assigned IT End-User Support activities and priorities are progressed within agreed service levels.
  • Identifying opportunities for automation and digitization of key processes and activities.
  • Team management including acting as the Major Incident (MI) Manager in the event of any MI's.
  • Escalation support and guidance through the escalation process.
  • Management of BAU activities and tasks, providing knowledge and support to other team members where required.
  • Training and mentoring new hires.
  • Enhanced and expedited support to VIP and critical business users.
  • Operational continual improvement initiatives.
  • Team escalations and support to resolve issues.
  • Challenging oneself to improve in all applicable technology areas.
  • Adhering to service management processes and standards.
  • Maintaining effective relationships with colleagues.
  • Reporting on End-User Services activities.
  • Create, Deliver and maintain accurate reporting on End-User Services activities highlight successes and risk.
  • Create and update Knowledge Items and other relevant documentation.

Requirements:

  • Excellent communication and collaboration skills.
  • Strong leadership skills with the ability to motivate, coach and mentor staff.
  • Excellent knowledge of Office 365 and MS Operating Systems.
  • Use of and understanding of IT Tools, Active Directory, Azure AD and Exchange.
  • Breadth of IT Support knowledge and demonstrable experience in support of PCs, Mobile Phones, or other User Technologies.
  • Experience using ITSM tools such as ServiceNow.
  • Able to troubleshoot and resolve both hardware and software technical issues.
  • Enthusiastic commitment to delivering and maintaining a positive End-User Experience.
  • Organized and able to prioritize workload.
  • Collaborative and community focused.

Estimated Salary: ₹1,200,000 - ₹2,500,000 per annum

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