CRM Engagement Strategist

2 weeks ago

Solapur, Maharashtra, India beBeeBusiness Full time ₹ 60,00,000 - ₹ 1,20,00,000

About our organization, Excell Impex (Gujarat) Pvt. Ltd.

We are a leading Indian manufacturer and global exporter of herbal hair care, hair color, and skincare products headquartered in Ahmedabad, Gujarat. With a solid presence in both Indian and international markets, we specialize in plant-based beauty products crafted with FDA-approved herbal formulations. For over two decades, our brands such as Zeba, Nikhar, Excel's Nihar, and others have blended herbal heritage with modern quality standards. We proudly serve markets in UAE, Iraq, Iran, Nepal, and Southeast Asia, empowering global clean beauty with trust, consistency, and care.

Job Overview

This is a full-time on-site role for a CRM Manager located in Ahmedabad. The CRM Manager will be responsible for developing and managing CRM strategies, analyzing customer data, and enhancing customer engagement. Daily tasks include overseeing customer communications, coordinating with sales and marketing teams, creating reports on customer insights, and managing customer segmentation projects.

  • Data analysis and creating actionable insights are crucial analytical skills required for this position.
  • Effective customer interactions are a must-have communication skill.
  • Sales and market segmentation experience is highly valued.
  • Project management capabilities are necessary to ensure the success of customer-facing initiatives.
  • Strong organizational and multitasking abilities are essential to handle multiple responsibilities efficiently.
  • A Bachelor's degree in Business Administration, Marketing, or a related field is required.
  • Prior experience in CRM, customer service, or related fields is preferred.

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