AR Call Center Representative
6 days ago
Job Role:
We are seeking a dedicated and customer-focused Customer Service Representative to join our team. The ideal candidate will have experience in RCM/DME and a neutral accent.
This role is responsible for providing exceptional customer service support and collections via phone calls. Key responsibilities include:
- Assessing and resolving inquiries, requests, and complaints over the telephone, ensuring customer satisfaction at the first point of contact.
- Utilizing sound judgment and making decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
- Managing and updating customer interactions daily on an account-wise basis.
- Achieving key performance targets and ensuring efficiency measures are met in accordance with performance targets and process guidelines.
Requirements for success in this role include:
- Strong verbal and written communication skills.
- Neutral accent and good adaptation to US culture.
- Ability to resolve customer queries in the first point of contact.
- Focus on delivering a positive customer experience.
- Professionalism, courtesy, friendliness, and empathy.
- Active listening skills.
- Good data entry & typing skills.
- Ability to multi-task.
Education and Experience:
- Graduation (any stream).
- 12 - 24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
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