
Call Center Head
3 weeks ago
We are seeking a skilled and experienced Call Center Head to manage and lead our call center operations The ideal candidate will be responsible for ensuring efficient customer service achieving performance targets improving team productivity and maintaining high customer satisfaction standards Key Responsibilities Oversee day-to-day call center operations and ensure targets SLAs KPIs are consistently met Lead train and mentor the call center team including supervisors team leads and agents Monitor and analyze performance metrics and prepare regular reports for management Implement strategies to improve customer service quality and resolve escalated complaints Develop and maintain SOPs processes and best practices to improve operational efficiency Manage CRM systems telephony solutions and call center technologies Plan budgets schedules and resource allocation in line with business needs Ensure compliance with company policies and industry regulations Collaborate effectively with Sales IT and Marketing teams to align strategies Minimum Qualifications Bachelor s Degree in any discipline Minimum 5 years of experience in call center or customer service management Strong leadership and communication skills Analytical mindset with ability to monitor and improve performance Proficient in call center software and CRM tools Customer-centric with excellent problem-solving capabilities Job Type Full-time Pay From 35 000 00 per month Work Location In person
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call center head
4 days ago
Kottayam, Kerala, India Oxygen Digital Shop Full time ₹ 4,20,000 per yearWe are seeking a skilled and experienced Call Center Head to manage and lead our call center operations. The ideal candidate will be responsible for ensuring efficient customer service, achieving performance targets, improving team productivity, and maintaining high customer satisfaction standards.Key Responsibilities:Oversee day-to-day call center...
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Center Manager
2 days ago
Kottayam, Kerala, India maxlifeins Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCareer OpportunitiesPositionCenter ManagerBand4Reporting toRegional HeadFunctionStrategic Alliances Key Responsibility Areas:Recruit, train and Supervise executives to achieve the agreed business targets of Protection and Annuity in the defined cluster and building a progressive partnership with the bank.Manage the discrepancies at the cluster level, provide...
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Center Manager
9 hours ago
Kottayam, Kerala, India Max New York Life insurance Co Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Description Career Opportunities Position Center ManagerBand 4Reporting to Regional HeadFunction Strategic AlliancesKey Responsibility Areas:Recruit, train and supervise executives to achieve the agreed business targets of Protection and Annuity in the defined cluster and building a progressive partnership with the bank. Manage the discrepancies...
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Front Office Cum Service Assistant
4 weeks ago
Kottayam, Kerala, India TMR FIDELITY FUSIONS LLP Full timeThe Front Office Executive is responsible for managing the front desk operations ensuring a professional and welcoming environment for all visitors clients and staff This role involves greeting and directing visitors answering and directing phone calls and handling inquiries in a courteous and efficient manner Additionally the Front Office Executive...
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Business Development Manager-Marketing
2 weeks ago
Kottayam, Kerala, India catalyst education Full time ₹ 84,000 - ₹ 12,00,000 per yearKey Responsibilities:Lead Generation & Outreach:Conduct field visits to schools, colleges, tuition centers, and education fairs to generate leads.Identify and approach new prospects through cold calls, referrals, and networking.Organize and participate in education seminars, presentations, and promotional events.Client Relationship Management:Build and...
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Hotel Intern
4 weeks ago
Kottayam, Kerala, India goSTOPS Full timeJob Title: Hotel InternsLocation: GoaAbout Company:goSTOPS threw open its doors in 2014 based on the simple belief that travel changes lives. When you go MORE, you be MORE: be it at the start of the journey when you're braving your first solo train ride; in the middle, when you've found a kindred spirit in a complete stranger; or at the end, when you're left...
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call center head
3 weeks ago
Kottayam, India Oxygen Digital Shop Full timeWe are seeking a skilled and experienced Call Center Head to manage and lead our call center operations. The ideal candidate will be responsible for ensuring efficient customer service, achieving performance targets, improving team productivity, and maintaining high customer satisfaction standards. Key Responsibilities: Oversee day-to-day call center...
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Gm/dgm/call Center- Nbfc
6 days ago
Kottayam, India NDFC Gold loan Firm Full timeManager - Call Center - Gold Loan Company VIGILANCE OFFICER - Retired ADSP, DSP, Inspector, SI MID MANAGEMENT - Gold appraiser, Branch Head, Financial Manager, Reseptionist Age maximum 50 - In Call Center Executives. The salary offered will depend on your skills, experience and performance in the interview. - Should articulate and communicate with...
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Call Center Executive
5 days ago
Kottayam, India Mango meadows agricultural theme park Full timeSmart Ladies from nearby areas may apply Freshers can also apply Location: Kaduthuruthy, Kottayam **Salary**: From ₹10,000.00 per month **Benefits**: - Flexible schedule - Food provided - Provident Fund Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Higher Secondary(12th Pass)...
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Centre Head
2 days ago
Kottayam, India CONNECTING 2 WORK Full timeJob Description We are seeking an innovative Center Head to promote our company’s brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department’s budget and staff, as well as preparing forecasts. To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify...
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Center Manager
3 days ago
Kottayam, India Max Financial Services Full timeJob Description Career Opportunities Position Center Manager Band 4 Reporting to Regional Head Function Strategic Alliances Key Responsibility Areas: - Recruit, train and Supervise executives to achieve the agreed business targets of Protection and Annuity in the defined cluster and building a progressive partnership with the bank. - Manage the discrepancies...
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Admission Officer
2 weeks ago
Kottayam, India Logistics Academy Full timeProcessing of enquiries received - Uploading the leads into ERP, regular follow-ups based on the scheduled date and updating status. - Sending mails, SMS and Whatsapp to interested students. - Call cold/warm leads (as provided) - Get students to walk-into the office - Daily reports to be sent to respective heads as per format - Counsel students (from all...
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Product Designer
1 week ago
Kottayam, India e2 Solutions Full timeThe Product designer reports to the head of Marketing. As a Product Designer/Industrial Designer, the primary responsibility is to create and develop innovative and visually appealing product designs. The incumbent will collaborate with cross-functional teams, including engineers, marketers, and manufacturers, to ensure that the design concepts are both...
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Education Counselor
6 days ago
Kottayam, India Medical Coding Academy Full timeProcessing of enquiries received - Uploading the leads into ERP, regular follow-ups based on the scheduled date and updating status. - Sending mails, SMS and Whatsapp to interested students. - Call cold/warm leads (as provided) - Get students to walk-into the office - Daily reports to be sent to respective heads as per format - Counsel students (from all...
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Academic Counselor
3 days ago
Kottayam, India Medical Coding Academy Full timeProcessing of enquiries received - Uploading the leads into ERP, regular follow-ups based on the scheduled date and updating status. - Sending mails, SMS and Whatsapp to interested students. - Call cold/warm leads (as provided) - Get students to walk-into the office - Daily reports to be sent to respective heads as per format - Counsel students (from all...
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Admin Executive at Kottayam and Trivandrum
4 days ago
Kottayam, India Sourcetal Hiretech Full timeWe have urgent opening for Admin Executive at Kottayam and Trivandrum location. Salary-21k Exp-0-1yr Gender-Male Qualification-MBA **Job Description**: - Handling various administrative and clerical responsibilities such as answering phone calls, taking and conveying messages, making appointments, ordering office supplies, etc - Scheduling...