Senior Expert in Advanced Contact Center Solutions

2 days ago

Kottayam, Kerala, India beBeeEngineer Full time ₹ 30,00,000 - ₹ 40,00,000
About Us

We are a digital engineering and technology services company that provides innovative solutions to Fortune 2000 companies worldwide. Our Engineering First approach ensures we execute all ideas creatively solving pressing business challenges.

We prioritize execution early in the process for impactful results, combining logic creativity and curiosity to build solve and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.

Job OverviewCisco UCCE CVP Engineer

The ideal candidate will have a deep understanding of Cisco UCCE and CVP architectures, designing robust solutions that support scalable resilient and high-performing contact center applications.

Main Responsibilities:

  • Analyze business requirements and design detailed designs documents, high-level and low-level diagrams, and integration plans.
  • Lead or participate in the installation configuration, and deployment of UCCE and CVP components, including ICM PGs Call Servers Gateways Media Servers Finesse, and supporting applications.
  • Integrate Cisco UCCE and CVP with third-party applications, such as CRM systems workforce management IVR call recording analytics, and other enterprise solutions.
  • Develop update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing self-service, and intelligent call distribution.
  • Provide tier-3 support for complex issues, investigate root causes, and resolve incidents involving UCCE CVP, and related technologies.
  • Monitor system health performance metrics, and call flows, proactively identifying bottlenecks capacity issues, and opportunities for optimization.

Key Requirements:

  • Cisco UCCE CVP certification
  • CCNP Collaboration CCIE Collaboration, or equivalent certifications
  • Experience with cloud-based contact center solutions, Webex Contact Center, Amazon Connect, Genesys Cloud, etc.
  • Knowledge of DevOps practices, and automation tools, Ansible, Python, PowerShell
  • Experience with multimedia routing outbound campaigns, and WFMWFO integrations
  • ITIL v3 or v4 Foundation certification, or equivalent process knowledge
  • Familiarity with PCI-DSS GDPR HIPAA, or other compliance frameworks

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