
Customer Retention Manager
7 days ago
Customer Retention Manager Role
We are seeking a seasoned Customer Retention Manager to lead our CRM campaigns and drive customer engagement.
Key Responsibilities:
- Campaign Planning: Develop and execute comprehensive CRM campaign strategies that foster long-term customer relationships.
- Task Management: Oversee daily business operations, ensuring seamless collaboration with internal teams.
- Customer Journey Design: Craft compelling customer experiences across lifecycle touchpoints to enhance user satisfaction.
- Team Collaboration: Collaborate with cross-functional teams to drive campaign success and optimize results.
- Performance Tracking: Develop and maintain performance dashboards to track campaign effectiveness and inform future strategies.
- Data Analysis: Analyze campaign data to derive actionable insights and improve future strategies.
- Vendor Partnerships: Manage relationships with CRM vendors, ensuring timely resolution of operational issues and tracking new feature rollouts.
Requirements:
- Experience: 3-5 years of CRM or lifecycle marketing experience in consumer tech or e-commerce.
- Skills: Strong analytical mindset, hands-on knowledge of CRM and attribution tools, and excellent communication and stakeholder management skills.
- Personal Qualities: Ability to thrive in a fast-paced, experiment-driven environment and drive results through data-driven decision-making.
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