Customer Retention Specialist

10 hours ago


Nagpur, Maharashtra, India beBeeCustomerRetention Full time ₹ 80,00,000 - ₹ 1,20,00,000
Customer Retention Specialist

We seek a proactive customer retention specialist to manage customer interactions, encourage subscription purchases and resolve outstanding overages.

The ideal candidate will possess strong analytical skills to track performance metrics and improve processes. Additionally, they should have proficiency with CRM systems and experience in customer service.

Key Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Coordinate account suspensions for non-response as needed, ensuring proper documentation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics like conversions and account actions.

Requirements:

  • Advanced knowledge of Microsoft Excel software
  • BASIC KNOWLEDGE OF MICROSOFT WORD
  • ANALYTICAL SKILLS TO TRACK PERFORMANCE METRICS AND IMPROVE PROCESSES
  • ORGANIZED AND DETAIL-ORIENTED WITH THE ABILITY TO MEET DEADLINES
  • PROBLEM-SOLVING ABILITY
  • EXPERIENCE IN CUSTOMER SERVICE
  • STRONG COMMUNICATION AND NEGOTIATION SKILLS
  • PROFICIENCY WITH CRM SYSTEMS

About the Opportunity:

A global leader in 3D design, engineering, and entertainment software is seeking a dedicated customer retention specialist to join their team.



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