
Customer Experience Specialist
12 hours ago
Ecomous is a direct-to-consumer brands accelerator with an exciting portfolio of D2C brands across various niches.
The Customer Experience Specialist will be responsible for delivering exceptional customer journeys from initial contact to resolution via calls, emails, and chat channels.
- Excellent interpersonal skills, problem-solving abilities, and customer service expertise
- Strong verbal and written communication skills
- Experience in handling customer inquiries and resolving issues efficiently
- Ability to collect, analyze, and act on customer feedback
- Proficiency in Microsoft Excel and ability to grasp logistics and order management
- Attention to detail and teamwork skills
Fluency in English and Hindi is essential for this role.
Job Requirements:
To excel in this role, you should possess the following qualities:
- Exceptional customer service skills
- Problem-solving abilities
- Interpersonal skills
- Strong communication skills
- Logistics and order management skills
- Attention to detail
We encourage applicants who are fluent in English and Hindi to apply for this position.
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