Customer Experience Associate

6 hours ago

Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 60,00,000
Job Title: Customer Experience Associate

We are seeking a highly motivated and customer-focused professional to excel in our team as a key point of contact for our US-based clients.

Key Responsibilities:
  • Serve as the primary client advocate via phone, email, and chat.
  • Respond promptly to inquiries and provide accurate information about products, services, and policies.
  • Resolve customer complaints efficiently while ensuring a positive experience.
  • Maintain detailed records of client interactions, transactions, and feedback.
  • Escalate complex issues to the appropriate department while ensuring timely resolution.
  • Build and maintain strong relationships with clients by understanding their needs.
  • Meet performance metrics related to response time, customer satisfaction, and issue resolution.
  • Stay updated with industry knowledge and best practices to assist clients effectively.
Qualifications:
  • Bachelor's degree or equivalent experience preferred.
  • 1–3 years of experience in customer service (experience with US clients preferred).
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Flexibility to work in US time zones.

As a customer experience associate, you will be working with a dynamic team to deliver exceptional support to our clients. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences. If you are a motivated and customer-focused individual looking to make a meaningful impact, we encourage you to apply.

  • Customer Onboarding Associate

    3 weeks ago

    Nagpur, Maharashtra, India Corpay Full time

    Your role Position created via EIB What you ll be doing What We Need CORPAY is currently looking to hire a Customer Onboarding Associate This position falls under our Corpay Payables division and would be located in our Nagpur India office As a Customer Onboarding Associate you will be responsible for ensuring a seamless onboarding experience for...

  • Customer Experience Specialist

    12 hours ago

    Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 35,00,000 - ₹ 45,00,000

    Customer Experience Specialist Job DescriptionEcomous is a direct-to-consumer brands accelerator with an exciting portfolio of D2C brands across various niches.The Customer Experience Specialist will be responsible for delivering exceptional customer journeys from initial contact to resolution via calls, emails, and chat channels.Excellent interpersonal...

  • Customer Experience Manager

    2 days ago

    Nagpur, Maharashtra, India beBeeMarketing Full time US$ 6,50,000 - US$ 10,45,000

    Job DescriptionPixis is a cutting-edge technology company that develops accessible AI to empower brands to scale their marketing efforts and augment their decision-making seamlessly.The company has been on a mission to develop powerful AI infrastructure that equips marketers with robust plug-and-play AI products, 200+ proprietary, self-evolving AI models...

  • Customer Experience Specialist

    10 hours ago

    Nagpur, Maharashtra, India beBeeCommunication Full time ₹ 30,000

    We are seeking a Support Ambassador to provide exceptional customer experience through voice support.Key Responsibilities:Utilize superior communication skills in English to effectively resolve customer queries and concerns.Develop the skills of freshers and experienced candidates, promoting their growth and progress.Cultivate strong relationships with...

  • Customer Support Associate Only 24h Left

    3 weeks ago

    Nagpur, Maharashtra, India Corpay Full time

    Your role What you ll be doing What We Need CORPAY is currently looking to hire a Customer Support Associate This position falls under our Corpay Payables division and would be located in our Nagpur India office As a Customer Support Associate you will be responsible for handling customer queries related to payment automation ERP software and...

  • Office Associate

    3 weeks ago

    Nagpur, Maharashtra, India Nagpur Properties Full time

    Company Description Nagpur Properties is a premier real estate company established in 2012 and based in Nagpur, India, specializing in land layouts, development, sales, resales, and rental services. Our experienced team of urban planners, architects, and engineers design and develop sustainable layouts for residential, commercial, and mixed-use developments....

  • Office Associate

    2 weeks ago

    Nagpur, Maharashtra, India Nagpur Properties Full time

    Company Description Nagpur Properties is a premier real estate company established in 2012 and based in Nagpur, India, specializing in land layouts, development, sales, resales, and rental services. Our experienced team of urban planners, architects, and engineers design and develop sustainable layouts for residential, commercial, and mixed-use developments....

  • Excellent Customer Service Representative Position

    3 days ago

    Nagpur, Maharashtra, India beBeeCustomerExperience Full time ₹ 80,000 - ₹ 1,20,000

    Customer Experience AssociateWe are seeking a highly motivated and detail-oriented professional to deliver exceptional customer experiences through prompt and professional communication.Key Responsibilities:Respond promptly and professionally to customer inquiries via email, phone, and chat.Collaborate with cross-functional teams to streamline workflows and...

  • High Salary Office Associate

    3 weeks ago

    Nagpur, Maharashtra, India Nagpur Properties Full time

    Company DescriptionNagpur Properties is a premier real estate company established in 2012 and based in Nagpur, India, specializing in land layouts, development, sales, resales, and rental services. Our experienced team of urban planners, architects, and engineers design and develop sustainable layouts for residential, commercial, and mixed-use developments....

  • Associate Director Of Sales

    4 weeks ago

    Nagpur, Maharashtra, India Courtyard Full time

    Assists in leading the property s segmented sales effort e g group transient association corporate etc and assists in the implementation of the segment sales strategy and achieving segment revenue goals property revenue goals and guest and employee satisfaction Conducts all day-to-day activities related to the sales function with a focus on...