▷ Immediate Start: Customer Support Associate

Your role What you ll be doing What We Need CORPAY is currently looking to hire a Customer Support Associate This position falls under our Corpay Payables division and would be located in our Nagpur India office As a Customer Support Associate you will be responsible for handling customer queries related to payment automation ERP software and financial transactions The role requires strong problem-solving abilities excellent communication skills and a deep understanding of financial SaaS solutions How We Work As a Customer Support Associate you will be expected to work in the Nagpur office CORPAY will set you up for success by providing Assigned workspace in Nagpur India office Company-issued equipment Formal hands-on training Other benefits as may be determined by Nagpur office management Roles Responsibilities Respond to and resolve customer queries related to invoice processing payment reconciliation and ERP connectivity Troubleshoot technical and transactional issues and escalate complex cases to engineering teams Maintain accurate records of customer interactions using ticketing systems Zendesk JIRA Assist customers with API integrations vendor payments and compliance requirements Proactively identify service improvement opportunities and contribute to process enhancements Provide user training and documentation to ensure customers maximize the value of Corpay s solutions Qualifications Skills Bachelor s degree in Business Finance or related field 1-3 years of experience in customer support preferably in financial technology Strong understanding of ERP and payment systems NetSuite SAP QuickBooks Xero Experience with ticketing CRM systems Zendesk Salesforce Freshdesk Basic SQL knowledge for troubleshooting and data analysis Excellent verbal and written communication skills Key Attributes of the Ideal Candidate Customer-focused and empathetic Strong analytical and problem-solving skills Ability to multitask and work efficiently under pressure Detail-oriented with a proactive approach Benefits Competitive salary package Career development opportunities in fintech Exposure to global clients and innovative payment solutions Health insurance and flexible work options Our Company Purpose CORPAY is a global leader in business payments laser focused on developing smarter ways for businesses to pay their expenses Since 2000 CORPAY has developed innovative digital solutions that help businesses better track manage and pay their expenses Today CORPAY is an S P 500 company with hundreds of thousands of customers using our products in over 100 countries Companies of all sizes industries and geographies rely on our product portfolio to manage spending more quickly efficiently and securely than ever before We embrace a culture grounded in five key values integrity collaboration innovation execution and people These values offer you the opportunity to thrive grow through career development volunteer community and wellness initiatives This allows you to create a balance between professional goals and personal achievement Equal Opportunity Affirmative Action Employer CORPAY is an Equal Opportunity Employer CORPAY provides equal employment opportunities to all employees and applicants without regard to race color gender including pregnancy religion national origin ancestry disability age sexual orientation gender identity or expression marital status language ancestry genetic information veteran and or military status or any other group status protected by federal or local law If you require reasonable accommodation for the application and or interview process please notify a representative of the Human Resources Department About Corpay Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay Our specialized payment solutions help businesses control simplify and secure payment for fuel general payables toll and lodging expenses Millions of people in over 80 countries around the world use our solutions for their payments All offers of employment made by Corpay and its subsidiary companies are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier Experian This is in accordance with Corpay s Resourcing Policy and include employment referencing identity adverse financial criminal and sanctions list checks We do this to meet our legal and regulatory requirements Corpay is dedicated to encouraging a supportive and inclusive culture among our employees It is within our best interest to promote diversity and eliminate discrimination in the workplace We seek to ensure that all employees and job applicants are given equal opportunities Notice to Agency and Search Firm Representatives Corpay will not accept unsolicited CV s from agencies and or search firms for this job posting Resumes submitted to any Corpay employee by a third party agency and or search firm without a valid written signed search agreement will become the sole property of Corpay No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral Thank you