Customer Service Representative

21 hours ago


Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 60,00,000

Job Title: Customer Service Specialist

We are seeking a highly skilled professional to join our team as a customer service specialist.

Key Responsibilities:

  • Main Duties: The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer experience.
  • Responsibilities Include:
  • Managing customer orders via Shopify platform.
  • Addressing customer complaints and concerns in a timely manner.
  • Coordinating with internal teams for order fulfillment.
  • Maintaining records of customer interactions and transactions.

Requirements:

  • Qualifications: A minimum of one year of experience in customer service or call handling is required.
  • Skillset:
  • Familiarity with Shopify or similar e-commerce platforms is a must.
  • Excellent communication skills (Hindi and English).
  • Strong problem-solving ability and customer-first approach.
  • Basic computer knowledge (MS Office, Email, CRM tools).

About the Role:

This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and have a passion for delivering outstanding customer experiences.

Working Hours:

The successful candidate will be required to work standard business hours, Monday through Friday, with occasional overtime during peak periods.

Benefits:

A competitive salary and benefits package is offered to the right candidate, including comprehensive training and ongoing support.



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