Customer Service Representative

20 hours ago


Nagpur, Maharashtra, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Customer Support Professional

We are seeking a highly skilled and proactive customer support professional to excel in our organization. The ideal candidate will deliver exceptional customer experiences, ensuring prompt and efficient issue resolution while maintaining a positive and professional attitude.

The successful candidate will be responsible for handling customer inquiries via phone, email, WhatsApp, and social media, resolving issues promptly while maintaining a positive and professional attitude, and maintaining accurate customer records using Excel and internal tools.

The ideal candidate will also ensure timely follow-ups and status updates to customers, coordinate with internal departments (logistics, warehouse, sales) for quick resolutions, track complaints, returns, and exchanges efficiently, and suggest process improvements for a better customer service experience.

Key Responsibilities:

Handle customer inquiries via phone, email, WhatsApp, and social media

Resolve issues promptly while maintaining a positive and professional attitude

Maintain accurate customer records using Excel and internal tools

Ensure timely follow-ups and status updates to customers

Coordinate with internal departments (logistics, warehouse, sales) for quick resolutions

Track complaints, returns, and exchanges efficiently

Suggest process improvements for a better customer service experience

Requirements:

Excellent communication and interpersonal skills

Proficiency in MS Excel (data entry, filters, reports)

Strong follow-up and time management abilities

Ability to stay calm under pressure and handle multiple tasks

Prior experience in e-commerce, retail, or apparel is a plus



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