Vacation Rental Customer Experience Specialist

2 days ago


Nagpur, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Job Overview

We are seeking a skilled and proactive Reservation Agent to support our short-term vacation rental company based in the US.

This is a remote position based in India, requiring exceptional communication skills to ensure outstanding guest experiences and efficient management of reservations.

The ideal candidate will possess strong organizational abilities, leadership qualities, and excellent problem-solving skills.

Key Responsibilities:
  • Process refund requests and resolve billing discrepancies in line with company policies.
  • Address guest inquiries, concerns, complaints, and disputes with empathy and professionalism.
  • Offer recommendations for local attractions, dining, and activities to enhance guest experiences.
  • Supervise and mentor a team of reservation agents, fostering a positive and collaborative work environment.
  • Analyze data to identify opportunities for improving reservation processes and guest satisfaction.
  • Ensure adherence to established policies and procedures.
  • Other duties as assigned.
Required Skills and Qualifications:
  • Excellent communication skills with a customer-first mindset.
  • Proficiency in property management systems (PMS) and reservation software.
  • Strong organizational, multitasking, and leadership abilities.
  • A proactive approach to problem-solving.
Benefits:
  • Remote work opportunity based in India.
  • Night shift schedule aligned with US timings.


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