IT Process Executive
2 weeks ago
Mazenet Solution is seeking a highly motivated and experienced Technical Support professional to join our team in Hyderabad.
Designation: Process Executive
Estimated Salary (CTC): ₹3,200,000 - ₹3,500,000 per annum
Job Location: Hyderabad
Roles and Responsibilities- Respond to and resolve customer support queries via phone, email, chat, and social media platforms.
- Meet defined Service Level Objectives (SLOs) for response and resolution speed.
- Maintain high customer satisfaction scores, adhering to quality standards in 90% of cases.
- Utilize the existing knowledge base to provide customer-facing root cause assessments.
- Provide bug progress summaries to customers using available tools and platforms.
- Handle escalations raised by customers and partners effectively.
- Assist lower-tier teams in resolving cases as needed.
- Flexibility to work across multiple rotational shifts, including night shifts.
- Able to work in a diverse environment, handle cultural differences, and communicate effectively.
- 2020, 2021, 2022, or 2023 batch of Bachelor's Degree holders in Science, Technology, Engineering, Mathematics, Computer Science, Computer Applications, or IT.
- Consistent academic record with a minimum 50% score in 10th, 12th, and UG.
- No more than 2 years of education gap and no prior experience beyond the year of graduation.
- Open only to Indian nationals.
- Flexible to relocate anywhere in India and adapt to various shifts or domains.
- Strong written and verbal communication skills.
- Excellent problem-solving and analytical skills combined with impeccable business judgment and industry knowledge.
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