IT Process Executive

2 weeks ago


Hyderabad, Telangana, India Mazenet solution Full time
Job Details

Mazenet Solution is seeking a highly motivated and experienced Technical Support professional to join our team in Hyderabad.

Designation: Process Executive

Estimated Salary (CTC): ₹3,200,000 - ₹3,500,000 per annum

Job Location: Hyderabad

Roles and Responsibilities
  • Respond to and resolve customer support queries via phone, email, chat, and social media platforms.
  • Meet defined Service Level Objectives (SLOs) for response and resolution speed.
  • Maintain high customer satisfaction scores, adhering to quality standards in 90% of cases.
  • Utilize the existing knowledge base to provide customer-facing root cause assessments.
  • Provide bug progress summaries to customers using available tools and platforms.
  • Handle escalations raised by customers and partners effectively.
  • Assist lower-tier teams in resolving cases as needed.
  • Flexibility to work across multiple rotational shifts, including night shifts.
  • Able to work in a diverse environment, handle cultural differences, and communicate effectively.
Eligibility Criteria
  • 2020, 2021, 2022, or 2023 batch of Bachelor's Degree holders in Science, Technology, Engineering, Mathematics, Computer Science, Computer Applications, or IT.
  • Consistent academic record with a minimum 50% score in 10th, 12th, and UG.
  • No more than 2 years of education gap and no prior experience beyond the year of graduation.
  • Open only to Indian nationals.
  • Flexible to relocate anywhere in India and adapt to various shifts or domains.
  • Strong written and verbal communication skills.
  • Excellent problem-solving and analytical skills combined with impeccable business judgment and industry knowledge.


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