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Executive Voice Process Manager

1 month ago

Hyderabad, Telangana, India Gamut HR Solutions Full time

Company Overview

Gamut HR Solutions is a leading HR consulting firm dedicated to helping individuals find the right job. With a team of dedicated professionals, we provide comprehensive HR solutions to our clients. Our expertise spans various industries, and we take pride in our ability to deliver tailored solutions that meet our clients' unique needs.

Job Overview

Gamut HR Solutions is seeking a skilled Executive Voice Process Manager to join our dynamic team. As an Executive Voice Process Manager, you will be responsible for handling incoming and outgoing calls, providing exceptional customer service, and resolving customer queries in a timely and professional manner.

Key Responsibilities

  • Handle inbound and outbound calls in a courteous and professional manner.
  • Provide excellent customer service by addressing customer queries and concerns.
  • Resolve customer complaints and escalate to the appropriate department if necessary.
  • Ensure accurate and timely documentation of all customer interactions.
  • Maintain a high level of product and service knowledge.
  • Collaborate with team members and other departments to provide seamless customer experience.
  • Adhere to company policies and procedures.

Requirements and Qualifications

  • 1 to 3 years of experience in voice process roles.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Ability to remain calm and composed in stressful situations.
  • Good problem-solving and decision-making skills.
  • Basic computer knowledge.
  • Ability to work effectively in a team environment.
  • Flexibility to work in shifts.