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Process Executive

1 month ago

Hyderabad, Telangana, India Mazenet solution Full time

Job Details:

Designation: Technical Process Executive

Job Overview:

Mazenet solutions is seeking a highly skilled Technical Process Executive to join our team. As a Technical Process Executive, you will be responsible for providing exceptional customer support and ensuring timely resolution of customer queries.

Key Responsibilities:

Respond to customer support queries through various channels, including phone, email, chat, and social media.

Diagnose and resolve customer issues efficiently, maintaining high response and resolution speeds as defined by Service Level Objectives.

Maintain high customer satisfaction scores and adhere to quality standards, ensuring a positive experience for our customers.

Utilize our knowledge base to provide customers with comprehensive root cause assessments.

Provide regular updates on bug progress using available tools and platforms.

Effectively handle escalations and consults from lower-tier teams to ensure seamless case resolution.

Work collaboratively in a diverse environment, handling cultural and language differences, and possessing excellent communication skills.

Eligibility Criteria:

Bachelor's Degree in Technology, Engineering, Computer Science, Computer Applications, or Information Technology.

Consistent academic record of 60% in 10th, 12th, UG.

Maximum of 2 years of gap in education and not beyond.

0-1 year experience candidates.

Strong written and verbal communication skills, along with excellent problem-solving and analytical abilities.