ServiceNow ITSM Suite Lead

5 days ago


Bengaluru, Karnataka, India Happiest Minds Technologies Full time

About the Company

Happiest Minds Technologies Limited is a Mindful IT Company that enables digital transformation for enterprises and technology providers. We deliver seamless customer experiences, business efficiency, and actionable insights by leveraging disruptive technologies such as artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc.

As a 'Born Digital. Born Agile' company, our capabilities span Product & Digital Engineering Services (PDES), Generative AI Business Services (GBS) and Infrastructure Management & Security Services (IMSS). We operate across industry groups: Banking, Financial Services & Insurance (BFSI), EdTech, Healthcare & Life Sciences, Hi-Tech and Media & Entertainment, Industrial, Manufacturing, Energy & Utilities, and Retail, CPG & Logistics.

We are a Great Place to Work CertifiedTM company with operations in the U.S., UK, Canada, Australia, and the Middle East, headquartered in Bengaluru, India.

About the Role - Experience - 6-10yrs Designation - ServiceNow Lead Location - Bangalore, Noida, Pune, and Hyderabad

Key Responsibilities

  • Develop and maintain the ServiceNow ITSM suite with proven experience on configuration using Business Rules, Client Scripts, advanced UI Policies, Workflow editor, ACLs and Script Includes, and UI Scripts.
  • Assist ServiceNow System Administrators with incident resolution and junior developers in developing/customizing applications on the ServiceNow platform.

Preferred Candidate Profile

  • Expert knowledge of testing cycles within Agile or SDLC
  • Good understanding of ServiceNow ITSM suite
  • Day-to-day administration of the ServiceNow platform
  • Excellent interpersonal and organizational skills
  • Self-motivated to improve knowledge and skills
  • A strong desire to understand the what as well as the why and the how of security incidents

Qualifications and Required Skills

  • BE/B.Tech degree
  • ServiceNow Development
  • ITSM

Estimated Salary Range: ₹1,200,000 - ₹2,500,000 per annum



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