Order Management Representative

2 weeks ago


Chennai, Tamil Nadu, India HCLTech Full time

We are seeking a skilled Order Management Representative to join our team at HCLTech. As an Order Management Representative, you will play a vital role in ensuring timely and accurate processing of customer orders. Your primary responsibility will be to monitor customer accounts, identify outstanding debts, and take timely action to encourage customers for timely payments.

The ideal candidate will have strong verbal and written communication skills, with the ability to work under pressure and within time constraints. You will also need to maintain records regarding payments and accounts statuses, research and resolve customer discrepancies, and coordinate with other internal and external stakeholders to address customer queries.

Additionally, you will be responsible for generating reports and statements for internal use, performing customer account reconciliation, and ensuring accurate, timely, and appropriate responses to disputes within defined turnaround time requirements. To excel in this role, you must have a strong analytical skillset, attention to detail, and the ability to build relationships with clients and internal departments.

As an Order Management Representative, you will have the opportunity to engage in ongoing education opportunities to update your job knowledge and stay current with industry trends. Our team is committed to providing a world-class experience for our clients, and we are looking for individuals who share our passion for delivering exceptional results.

The successful candidate will have a graduation degree (without any standing arrears) and strong English communication skills. Freshers are encouraged to apply. The salary package includes a competitive compensation, flexible working hours, international trainers, and excellent benefits.

If you are a motivated and organized individual with a passion for order management, we encourage you to apply for this exciting opportunity. Please note that rounds of interview include HR screening, Versant test, and operations interview. Bring your headphones to take up the Versant test.



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