Leading Customer Engagement Professional

1 week ago

Thāne, Maharashtra, India beBeeRetention Full time
Customer Retention Specialist

This role involves addressing customer concerns, responding to internal team queries, and working towards customer retention while maintaining profitability and satisfaction.

Responsibilities:
  • Resolve customer issues and respond to emails that may involve potential escalation cases from customers and internal teams.
  • Work towards retaining customers by offering tailored solutions that balance profitability with customer satisfaction.
  • Achieve monthly and quarterly customer retention targets.
  • Ensure strict adherence to quality, accuracy, and turnaround time metrics.
  • Collaborate with internal stakeholders across departments to resolve customer requests efficiently.
  • Identify opportunities to improve customer experience and contribute ideas for process improvements.
Requirements:
  • Age: Preferably between 25–27 years.
  • Education: Graduate with strong English communication skills.
  • Experience:
  • Minimum 4–5 years of work experience post-graduation.
  • At least 2 years of relevant experience in an HFC, NBFC, or Bank within the Retail Assets division.
  • Prior experience handling customer retention or similar responsibilities is essential (minimum 1–2 years).
  • Demonstrated integrity, dedication, and a strong customer service mindset.
  • Eagerness to learn and grow with a focus on continuous improvement.

  • Customer Engagement Specialist

    2 weeks ago

    Thāne, Maharashtra, India beBeeClient Full time ₹ 30,00,000 - ₹ 80,00,000

    Job Title: Customer Engagement Specialist

  • Customer Engagement Strategist

    2 weeks ago

    Thāne, Maharashtra, India beBeeCRM Full time ₹ 25,00,000 - ₹ 30,00,000

    Job DescriptionThe role of the CRM Manager is a high-level position responsible for developing and executing CRM strategies that align with business objectives. The CRM Manager will focus on customer engagement, retention, and growth by leveraging data-driven insights and strategic planning.The CRM Manager will oversee the configuration, customization, and...

  • Careers in Customer Engagement

    1 week ago

    Thāne, Maharashtra, India beBeeCustomer Full time

    Unlock a Rewarding Career in Customer Engagement">We are seeking an exceptional individual for a Customer Service Representative role, focusing on delivering outstanding service and sales support. This is a fantastic opportunity for individuals looking to build a successful career in the BPO industry.The role involves explaining products to premium...

  • Strategic Customer Engagement Manager

    2 weeks ago

    Thāne, Maharashtra, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 1,20,00,000

    CRM Role OverviewWe are seeking a skilled CRM professional to join our team.Key Responsibilities:Customer Relationship Management Database Management: Manage and maintain the CRM database, ensuring data accuracy, cleanliness, and segmentation.Execute CRM Campaigns: Execute CRM campaigns (email, SMS, push notifications) to support sales and marketing...

  • Customer Engagement Representative

    2 weeks ago

    Thāne, Maharashtra, India beBeeCommunication Full time ₹ 5,00,000 - ₹ 10,00,000

    **Job Title:** Customer Engagement RepresentativeAbout the Role:This is a unique opportunity to make a meaningful impact in the lives of learners. As a Customer Engagement Representative, you will play a vital role in ensuring seamless support and success.Your primary responsibilities will include proactive onboarding of new learners and red-alert engagement...

  • Senior Brand Manager

    2 weeks ago

    Thāne, Maharashtra, India beBeeInnovation Full time ₹ 15,00,000 - ₹ 25,00,000

    As a key member of our team, you will be responsible for driving business growth and customer engagement through innovative strategies.About Our Client:A tech-driven platform bridges local farmers with urban consumers, delivering fresh produce directly to customers' doors.Our sustainable agriculture model combines direct-to-consumer retail through both...

  • Team Lead

    2 weeks ago

    Thāne, Maharashtra, India Reflective Customer Solutions Full time

    Team Leader – Inside Sales (Financial Assistance Industry)Location:  Thane, Mumbai Shift:  7:30 PM – 4:30 AM IST (Fixed, Canada overlap) Employment:  Full-time, Permanent Reflective Customer Solutions (RCS) partners with Licensed Insolvency Trustees across Canada, providing sales and back-office support for federally regulated debt relief programs. We...

  • Team Lead

    3 weeks ago

    Thāne, Maharashtra, India Reflective Customer Solutions Full time

    Team Leader – Inside Sales (Financial Assistance Industry)Location: Thane, Mumbai Shift: 7:30 PM – 4:30 AM IST (Fixed, Canada overlap)Employment: Full-time, Permanent Reflective Customer Solutions (RCS) partners with Licensed Insolvency Trustees across Canada, providing sales and back-office support for federally regulated debt relief programs.We help...

  • Unlock New Opportunities as a Customer Engagement Professional

    2 weeks ago

    Thāne, Maharashtra, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 15,00,000

    Customer Relationship Specialist Job DescriptionOur ideal candidate is an enthusiastic and empathetic individual who can effectively communicate our vision to users and partners.Key Responsibilities:Make outbound calls to introduce our products and featuresExplain product benefits in simple languageFollow up on leads, inquiries, and maintain records of...

  • Customer Engagement Specialist

    1 week ago

    Thāne, Maharashtra, India beBeeRetention Full time ₹ 15,00,000 - ₹ 25,00,000

    About the RoleWe are seeking an experienced Customer Retention Manager to join our team. In this role, you will be responsible for planning and executing CRM campaigns across various categories.Key Responsibilities:Developing and implementing a comprehensive CRM strategy that aligns with business goalsManaging daily tasks and collaborating with internal...