Customer Engagement Representative
6 hours ago
**Job Title:** Customer Engagement Representative
About the Role:This is a unique opportunity to make a meaningful impact in the lives of learners. As a Customer Engagement Representative, you will play a vital role in ensuring seamless support and success.
Your primary responsibilities will include proactive onboarding of new learners and red-alert engagement with at-risk learners.
Key Responsibilities:- Proactive Onboarding: Welcome new learners with a personalized call within 48 hours to guide them through account setup, platform access, and initial orientation.
- Red-Alert Engagement: Proactively contact at-risk learners flagged by the system to diagnose challenges and provide solutions, such as academic tips or deadline extensions.
- Problem Resolution: Address and resolve learner issues related to billing, platform access, and general inquiries by coordinating with internal teams.
- Administrative Support: Maintain detailed call logs and learner status in the CRM system, and participate in quality assurance assessments.
- Continuous Improvement: Provide feedback on workflows and suggest enhancements to improve the learner experience.
- Excellent Communication: Clear, confident, and empathetic voice communication.
- Problem-Solving Ability: Ability to understand concerns, assess needs, and act quickly.
- Learner-Centric Mindset: Patience and dedication to improving learner experience and outcomes.
- Time Management: Capable of managing call schedules, follow-ups, and reports efficiently.
- Tech Savvy: Comfortable using CRM systems, call monitoring tools, and internal platforms.
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Customer Service Representative
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Customer Engagement Specialist
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1 hour ago
Thāne, Maharashtra, India beBeeCustomerService Full time ₹ 20,00,000 - ₹ 24,00,000Job Title: Customer Service Representative">About the Role:We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative.The successful candidate will be responsible for handling inbound customer calls, responding to queries in a professional manner, and providing excellent service over phone and...
