AVP - Professional Services Leader
1 month ago
Zycus is a pioneer in Cognitive Procurement software, trusted by large global enterprises for two decades. We've been recognized by Gartner, Forrester, and other analysts for our Source to Pay integrated suite. Our revolutionary Merlin AI Suite powers our S2P software, taking over tactical tasks and empowering procurement and AP officers to focus on strategic projects. Our data-driven actionable insights enable quicker and smarter decisions, and our conversational AI offers a B2C-type user experience to end-users.
Job DescriptionWe're seeking an ambitious AVP - Professional Services/Implementation to join our India team and drive our efforts in the US region. If you have 16+ years in delivery leadership, a passion for e-procurement, and a knack for driving transformation, we want to hear from you.
Key Responsibilities- Champion Customer Success: Own a portfolio of high-impact customer accounts, driving strategic initiatives and revenue growth.
- Lead Major Implementations: Manage multi-year SaaS implementations, ensuring they are delivered on time and exceed client expectations.
- Establish Governance: Robust governance with both internal and client stakeholders.
- Build Customer Rapport: Strong customer rapport, boosting satisfaction and loyalty.
- Oversee Project Schedules: Project schedules, risk management, and budgets, ensuring all contractual commitments are met.
- Provide Technical Leadership: Technical leadership for digital project implementations, guiding cross-functional teams to success.
- Offer Strategic Guidance: Strategic guidance during implementation phases, ensuring all tools, processes, and staff are primed for success.
- Become a Trusted Advisor: Trusted advisor within Zycus, influencing how we implement new products and services.
- Cultivate Relationships: Relationships with clients and internal stakeholders at all levels.
- Utilize Critical Thinking: Critical thinking skills to identify strengths and weaknesses in alternative solutions.
- Experience: 16+ years of consulting or professional services experience with a Bachelor's degree in Science or Engineering.
- Industry Knowledge: Hands-on experience with enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications.
- Background: Candidates from Big 4 firms (Deloitte, PwC, EY, KPMG) or premium Indian business schools (, IIMs, ISB, XLRI) are highly preferred.
- Communication Skills: Stellar verbal and written communication skills.
- Customer Engagement: Extensive experience engaging with customers, with international exposure being a plus.
- Leadership: Proven ability to manage and mentor high-performing teams.
- Ethics: High standards of ethics and accountability.
Be at the forefront of global business transformation with our ML and AI-powered SaaS products. Join us as we grow at a staggering 50% year on year in the EMEA - APAC region. Work with Fortune 500 customers and gain unparalleled global experience. Shape the future of procurement with large-scale global transformation projects and collaborate with our product team to influence our product roadmap.
Be part of a team that's redefining procurement with Cognitive Procurement software. Let's innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus, where you are truly #MeantforMore.
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