Senior Director of Professional Services
2 weeks ago
AVP - Professional Services
Zycus is seeking an ambitious AVP - Professional Services/Implementation to join our India team and drive our efforts in the US region. If you have 16+ years in delivery leadership, a passion for e-procurement, and a knack for driving transformation, we want to hear from you.
Job Description
In this role as Associate Vice President - Professional Service, you'll lead a team of stellar Consultants, Project Managers, and Program Managers to ensure the seamless implementation of our products. Your mission: to lead, inspire, and drive success across our growing India team of 50+ employees, all while being a key player in the US Delivery Function's senior leadership.
Key Responsibilities
- Champion Customer Success : Own a portfolio of high-impact customer accounts, driving strategic initiatives and revenue growth.
- Lead Major Implementations : Manage multi-year SaaS implementations, ensuring they are delivered on time and exceed client expectations.
- Establish Governance : Establish robust governance with both internal and client stakeholders.
- Build Customer Rapport : Build strong customer rapport, boosting satisfaction and loyalty.
- Oversee Project Schedules : Oversee project schedules, risk management, and budgets, ensuring all contractual commitments are met.
- Provide Technical Leadership : Provide technical leadership for digital project implementations, guiding cross-functional teams to success.
- Offer Strategic Guidance : Offer strategic guidance during implementation phases, ensuring all tools, processes, and staff are primed for success.
- Become a Trusted Advisor : Become a trusted advisor within Zycus, influencing how we implement new products and services.
- Cultivate Relationships : Cultivate relationships with clients and internal stakeholders at all levels.
- Utilize Critical Thinking : Utilize your critical thinking skills to identify strengths and weaknesses in alternative solutions.
Requirements
- Experience : 16+ years of consulting or professional services experience with a Bachelor's degree in Science or Engineering.
- Industry Knowledge : Hands-on experience with enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications.
- Background : Candidates from Big 4 firms (Deloitte, PwC, EY, KPMG) or premium Indian business schools (, IIMs, ISB, XLRI) are highly preferred.
- Communication Skills : Stellar verbal and written communication skills.
- Customer Engagement : Extensive experience engaging with customers, with international exposure being a plus.
- Leadership : Proven ability to manage and mentor high-performing teams.
- Ethics : High standards of ethics and accountability.
About Zycus
- Market Leader : Recognized by Gartner as a leader in Procurement Software Suites, we set industry benchmarks with our SaaS-based implementation methodologies.
- Rapid Growth : Join us as we grow at a staggering 50% year on year in the EMEA - APAC region.
- Global Exposure : Work with Fortune 500 customers and gain unparalleled global experience.
- Impactful Work : Shape the future of procurement with large-scale global transformation projects and collaborate with our product team to influence our product roadmap.
Be part of a team that's redefining procurement with Cognitive Procurement software. Let's innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus, where you are truly #MeantforMore.
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