Senior Director of Professional Services

2 weeks ago


Mumbai, Maharashtra, India Zycus Full time

AVP - Professional Services

Zycus is seeking an ambitious AVP - Professional Services/Implementation to join our India team and drive our efforts in the US region. If you have 16+ years in delivery leadership, a passion for e-procurement, and a knack for driving transformation, we want to hear from you.

Job Description

In this role as Associate Vice President - Professional Service, you'll lead a team of stellar Consultants, Project Managers, and Program Managers to ensure the seamless implementation of our products. Your mission: to lead, inspire, and drive success across our growing India team of 50+ employees, all while being a key player in the US Delivery Function's senior leadership.

Key Responsibilities

  • Champion Customer Success : Own a portfolio of high-impact customer accounts, driving strategic initiatives and revenue growth.
  • Lead Major Implementations : Manage multi-year SaaS implementations, ensuring they are delivered on time and exceed client expectations.
  • Establish Governance : Establish robust governance with both internal and client stakeholders.
  • Build Customer Rapport : Build strong customer rapport, boosting satisfaction and loyalty.
  • Oversee Project Schedules : Oversee project schedules, risk management, and budgets, ensuring all contractual commitments are met.
  • Provide Technical Leadership : Provide technical leadership for digital project implementations, guiding cross-functional teams to success.
  • Offer Strategic Guidance : Offer strategic guidance during implementation phases, ensuring all tools, processes, and staff are primed for success.
  • Become a Trusted Advisor : Become a trusted advisor within Zycus, influencing how we implement new products and services.
  • Cultivate Relationships : Cultivate relationships with clients and internal stakeholders at all levels.
  • Utilize Critical Thinking : Utilize your critical thinking skills to identify strengths and weaknesses in alternative solutions.

Requirements

  • Experience : 16+ years of consulting or professional services experience with a Bachelor's degree in Science or Engineering.
  • Industry Knowledge : Hands-on experience with enterprise SaaS products, especially in S2P/P2P, CLM, ERP, and CRM applications.
  • Background : Candidates from Big 4 firms (Deloitte, PwC, EY, KPMG) or premium Indian business schools (, IIMs, ISB, XLRI) are highly preferred.
  • Communication Skills : Stellar verbal and written communication skills.
  • Customer Engagement : Extensive experience engaging with customers, with international exposure being a plus.
  • Leadership : Proven ability to manage and mentor high-performing teams.
  • Ethics : High standards of ethics and accountability.

About Zycus

  • Market Leader : Recognized by Gartner as a leader in Procurement Software Suites, we set industry benchmarks with our SaaS-based implementation methodologies.
  • Rapid Growth : Join us as we grow at a staggering 50% year on year in the EMEA - APAC region.
  • Global Exposure : Work with Fortune 500 customers and gain unparalleled global experience.
  • Impactful Work : Shape the future of procurement with large-scale global transformation projects and collaborate with our product team to influence our product roadmap.

Be part of a team that's redefining procurement with Cognitive Procurement software. Let's innovate, transform, and create a significant impact together. Start your #CognitiveProcurement journey with Zycus, where you are truly #MeantforMore.



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