Facilities Administrator

The Facility Manager is responsible for delivering exceptional quality of service to clients, ensuring that all operations run smoothly and efficiently. This role requires a proactive and professional approach to customer service and stakeholder engagement.

• Ensure resets back to agreed format, including owning Clients Clear Deck policy / Lost property process as per enactment and associated reporting

• Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace

• Client/Stakeholder Management (in support of the Site lead)

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

• Deliver an exceptional quality of service to the Client, as reflected by Client feedback

• Operations Management:

• To Assist Reporting Manager for the smooth running of operations.

• Routine checks of all systems including Critical Systems, reporting, tracking for closure

• Ensure carrying out all CMMS on the tool on time

• Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems.

• To facilitate / handhold the Customers during all Client visits.

• Ensure coordination for booking of conference/Meeting Rooms, food & beverage service, availability of AV equipments, projectors and other requirements

• Inventory Management of all soft services and Maintenance inventory accurately

• Routinely inspect all contracted services to ensure performance measures are being maintained.

• Ensure zero down time

• Achieve Client satisfaction as per Client expectations.

• Plan, organize and arrange internal events for any processes or business including town hall meeting

• Develop contact and coordinate with Security team, GIT/IT, Admin team, Business team.

• Timely inputs to Admin lead for any concerns

• Provide assistance in general administrative activities as and when required.

• Contribute to the Monthly Management Report to Client.

• Compile and follow-up Landlord issues through Landlord tracker.

• Follow-up with the vendor for timely submission of invoices.

• Provide comprehensive workplace management for the office premises

• Resolve user's complaints and concerns with solutions and follow up

• Implementation of service task, procedures and policies

• Prepare risk assessments for self-delivery

• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations

• Report building incident following with set escalation channels with measures and solutions

• Coordinate, manage and oversee vendors to perform a wide range of workplace-related services

• Ensure service deliverables meet SLAs and KPIs

• Work with all related parties on timely delivery of all services

• Ensuring up to date information on Clients Property Services SharePoint

• When necessary raise risks to reporting manager / Site Lead for further investigation

• Continuous Improvement implementation

• Cost saving mind-set that drives value for service as every level

• Conduct data analysis report when necessary

• Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations

We are seeking a highly skilled and experienced Facility Manager who can demonstrate excellent verbal and written communication skills, as well as presentation skills. The ideal candidate will have a minimum of 3 to 5 years experience in the facility management industry/hospitality industry with a Bachelors degree.

• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

• Strong analytical, organization and administration skills

• An added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must.

Our company offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

• Client Focus & Relationship Management I Value my Customers

• Demonstrates proactive & professional approach to customer service and stakeholder engagement

• Has a natural hospitality-orientated communications acumen

• Ability to interact with a wide range of client staff, including senior levels

• Ability to manage conflict and balance between client and firm requirements

• Has a customer service oriented attitude

Our company values employees who exhibit honesty and trustworthiness, are open to new ideas, and willing to challenge the status quo. We also prioritize teamwork and collaboration among diverse teams from various countries/cultures.

• Detail focused and proactive in nature

• Self-motivated

• Exhibits honesty & trustworthiness

• Open to new ideas & willing to challenge status quo

• Works well with diverse teams from various countries/cultures