Area Retail Lead

3 weeks ago


Delhi, Delhi, India Vodafone Idea Limited Full time

At Vodafone Idea Limited, we're committed to delivering exceptional customer experiences and driving business growth. As an Area Retail Lead, you'll play a key role in championing our customer-first agenda, winning in the market place, and leveraging our footprint leadership to deliver healthy and profitable stores.

Key Responsibilities:

  • Drive customer experience initiatives to make Vodafone Idea Limited the preferred choice for customers.
  • Develop and execute strategies to win in the market place, focusing on revenue metrics and churn reduction.
  • Leverage our engaged channels to deliver healthy and profitable stores, focusing on cost, productivity, and internal business processes.
  • Deliver big bets for driving future growth, aligning with our strategic thrust areas.

Requirements:

  • Champion TNPS @ Retail to make it a way of life in the Zone.
  • Liaise with Circle team to gain TNPS insights and make corrections @ Stores- TNPS.
  • Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets.
  • Implement customer Journey and Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets.
  • Focus on Value (Acquisition & Upsell) points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business.

Core Competencies:

  • Analytical & Problem Solving Skill.
  • Bachelors/MBA with 8-10 Years of experience.

Vodafone Idea Limited is an equal opportunity employer committed to diversifying its workforce. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed, and Digital.


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