Area Retail Lead
3 weeks ago
About the Role
Vodafone Idea Limited is a leading telecom service provider in India, committed to delivering delightful customer experiences and contributing to a 'Digital India'. As an Area Retail Lead, you will play a crucial role in driving customer first agenda, core business, and leveraging footprint leadership to deliver healthy and profitable stores.
Key Responsibilities
- Drive customer first agenda by focusing on unmatched customer experience
- Drive core business by winning in the market place, focusing on revenue metrics and churn reduction
- Leverage footprint leadership and engaged channels to deliver healthy and profitable stores, focusing on cost, productivity, and internal business processes
- Deliver big bets for driving future growth, focusing on strategic thrust areas
Requirements
- Champion TNPS @ Retail to make it a way of life in the zone
- Liaise with Circle team to gain TNPS insights and make corrections @ Stores- TNPS
- Improve on conversions - 4G SIM Upgrade, Base verification, MVA basis AOP targets
- Implementation of customer Journey & Ongoing Marketing campaign to be part of monthly EQ audit as per AOP targets
- Focus on Value (Acquisition & Upsell) points as per Zonal expansion plan interventions for enhancing productivity of the stores which will drive business
Core Competencies, Knowledge, Experience
- Analytical & Problem Solving Skill
- Bachelors/MBA with 8-10 Years of experience
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