Transforming Customer Experiences

Roles and Responsibilities Customer Experience Transformation (CXT)-Vertical with leading Bank Customer Experience FunctionCustomer experience function operates with a vision to deliver seamless banking experience to customers. This function is responsible for understanding consumer needs, expectations and working with cross functional teams to deliver a...

1. Role & expectations:- Drive strategic problem-solving for critical programs identified as part of Transformation agenda for Business, to help achieve long-term business aspiration (e.g., EV scale-up strategy)--Identified transformative programs are complex, high-impact projects, which require first-principle thinking, data-analytics, external insight...

Job DescriptionRole & responsibilities- The candidate has to manage leads assigned to him and provide end-to-end home loan assistance to the customer- He has to closely work with the Sales team to give financial comfort/ assistance to the customer when he comes for booking at the site- Ensure customer satisfaction and a hassle-free loan experience for the...

Customer Experience LeaderThe ideal candidate will spearhead cross-functional initiatives from a cultural, behavioral, and mindset shift perspective to drive customer obsession.

Senior AssociateAs a Senior Associate, you will play a key role in driving innovation and creativity in the emerging field of digital transformation.Manage medium/large projects as part of digital transformation, performing as a business process & performance champion, Digital SME/Strategist within banking domainDevising digital strategies for clients and...

As the VP - Transformation you will lead strategic initiatives that drive business growth and enhance operational efficiency You will also be responsible for fostering innovation and implementing transformational changes Leading the development and execution of strategic initiatives and transformation projects Identifying opportunities for operational...

Customer Experience StrategistAs a key contributor to our organization's success, you will be responsible for developing and implementing strategies to enhance customer satisfaction.Key Responsibilities:Develop and implement strategic plans to enhance customer experience and satisfaction.Manage and resolve customer complaints and issues to ensure long-term...

Customer Experience Specialist">Are you passionate about delivering exceptional customer experiences? We're seeking a dynamic professional to help us elevate customer satisfaction and delight.">Key Responsibilities:">">Connect with customers via chat, email, and call to understand their concerns and issues">Provide the best possible solutions to ensure...

We are seeking a Customer Experience Manager to join our team in India. This role will focus on enhancing customer satisfaction and loyalty in both B2B and B2C sectors.Key ResponsibilitiesDevelop and implement customer delight strategies for B2B and B2C sectorsManage customer inquiries and issues, ensuring prompt resolution and satisfactionCollaborate with...

Job OverviewWe are seeking a seasoned professional to spearhead customer experience and grievance redressal for our esteemed real estate client.About the RoleEnhancing customer experience at all touchpoints consistentlyInfusing hospitality elements across the journey and through customer associationResponse managementGrooming & Etiquette standard management...