Customer Experience Transformation
1 day ago
Roles and Responsibilities Customer Experience Transformation (CXT)-Vertical with leading Bank Customer Experience FunctionCustomer experience function operates with a vision to deliver seamless banking experience to customers. This function is responsible for understanding consumer needs, expectations and working with cross functional teams to deliver a delightful customer experience. Job Summary: Customer experience professionals with 7-8 years of relevant experience. Build a robust consumer understanding by analyzing context & mental model at every life-stage Create and own the measurement framework for tracking customer experience To be successful in this role candidate has to be agile, collaborative, with strong communication skills, empathetic towards consumer needs & and a self-starter. Candidate with good exposure of quantitative and qualitative research techniques and high proficiency in Microsoft excel and power-point Key Responsibilities: Gauge customer experience for bank wide touch points & customer journeys (includes both online & offline) Drive the monthly KPI on CX index, own the project charter to track and monitor the implementation of initiatives across all journey stages to ensure delivery of CX scores Ensure the insights from CX report focuses on what , why and more importantly what next for delivering best in class experience Drive ongoing consumer immersion program to unearth deeper insights which explains the root cause for the scores and hence plausible interventions to be undertaken Work with IT , Analytics division to overlay internal customer transaction data with primary research data to conduct deeper analysis and deliver a holistic picture Drive regular reviews with stakeholders to track gaps vis--vis expectations to course correct Collaboration with cross functional teams on ongoing and new business imperatives to ensure processes/policies are designed with consumers at the core. Ensure all customer communication is designed keeping in mind fairness , transparency ,simplicity and customer anxiety management LOCATION: Mumbai
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Customer Success Manager
7 days ago
Mumbai, Maharashtra, India Welspun Transformation Services Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout Welspun Entity*Welcome to Welspun Transformation Services Limited (WTSL), where innovation, digital transformation, and customer-centric excellence come together. As part of the Welspun Group, we are at the forefront of automation and business services, working across industries with a focus on cutting-edge technologies such as AI, ML, and RPA.Since...
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Customer Experience Transformation
2 weeks ago
Mumbai, India Skill Ventory Full timeRoles and Responsibilities Customer Experience Transformation (CXT)-Vertical with leading Bank Customer Experience FunctionCustomer experience function operates with a vision to deliver seamless banking experience to customers. This function is responsible for understanding consumer needs, expectations and working with cross functional teams to deliver a...
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Freelance Graphic Designer
6 days ago
Mumbai, Maharashtra, India Customer Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description- Graphic Designer (E-Commerce B2C)- Contract/FreelancerCustomer Capital is at the forefront of providing innovative Product as a Service solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms—including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to...
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mumbai, India Kotak Mahindra Bank Full timeDescriptionJob PurposeTo lead and execute customer service and experience enhancement initiatives by driving process improvements. This includes designing and implementing frictionless workflows through:Automation: Leveraging technology to reduce manual interventions and improve efficiency.STP (Straight Through Processing): Enabling end-to-end digital...
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Mumbai, Maharashtra, India Kotak Mahindra Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescriptionJob PurposeTo lead and execute customer service and experience enhancement initiatives by driving process improvements. This includes designing and implementing frictionless workflows through:Automation: Leveraging technology to reduce manual interventions and improve efficiency.STP (Straight Through Processing): Enabling end-to-end digital...
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General Manager
2 weeks ago
Mumbai, India Skill Ventory Full timeRoles and Responsibilities Govern and Drive the Customer experience of company by managing Continous Service improvement ( CSI) initiatives/ processes at various stages in customer life cycle like SATSOC for order acceptance, CSA for Deisgn analysis and transformation for Top enterprise customers, Problem managment for reduction in repeat failure and HFR for...
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General Manager
1 week ago
Mumbai, India Skill Ventory Full timeRoles and Responsibilities Govern and Drive the Customer experience of company by managing Continous Service improvement ( CSI) initiatives/ processes at various stages in customer life cycle like SATSOC for order acceptance, CSA for Deisgn analysis and transformation for Top enterprise customers, Problem managment for reduction in repeat failure and HFR for...
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Customer Experience
1 week ago
Mumbai, Maharashtra, India Saphed Full time ₹ 3,00,000 - ₹ 9,00,000 per yearCustomer Experience & Operations AssociateLocation: MumbaiType: Full-time (On-site)About the roleWe are looking for a proactive and warm Customer Experience & Operations Associate who will be the bridge between our customers and our internal teams. This role is for someone who enjoys talking to people, solving problems in real time, and taking full ownership...
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Customer Experience
5 days ago
Mumbai, Maharashtra, India Max Green Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Title: Customer Experience & Community ManagerLocation: Bandra, MumbaiCompany: Max Green Farms LLPExperience : 1-2YearsAbout UsMax Green Farms provides fresh, hydroponic and organic produce to households, restaurants, and businesses. We're a fast-growing brand that values quality, consistency, and customer delight.Role OverviewWe're looking for a...
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Great Opportunity! Customer Experience(CX)
2 weeks ago
mumbai, India Tata Consultancy Services Full timeTotal Experience: 5 to 15 YearsLocation : PAN IndiaRoles & Responsibilites:Overall experience of about 8+ years in Manufacturing industry in customer experience strategy consulting and transformation.Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and industrial equipment companies.Execute breakthrough domain...
