Great Opportunity Customer Experience(CX)

1 week ago

mumbai, India Tata Consultancy Services Full time

Total Experience: 5 to 15 YearsLocation : PAN IndiaRoles & Responsibilites:Overall experience of about 8+ years in Manufacturing industry in customer experience strategy consulting and transformation.Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and industrial equipment companies.Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etcDevelop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customersPublish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent TCSExperience in Front Office Transformation and CPQ (Salesforce / Oracle / SAP) consulting including industry benchmarking, product evaluation, design business architecture, define strategy, and business case.At least 2 full lifecycle implementation experience in the platform. Experience with both B2C and B2B scenarios will be preferred.Exposure to working in various ERP solutions and integrating with CPQ platform. Review and approve data model for the projectExperience in enabling guided selling process for channel partners and customersGuide technical teams in design and implementationStrong understanding of B2C and B2B CPQ best practices, use cases, architecture principlesExposure to integration patterns / mechanism for leading CPQ productsResponsibilities:Define Front Office transformation (including CPQ) roadmap and strategy, product evaluation and solution design for manufacturing clientsLead teams in consulting and implementation projectsIdentify opportunities through business connects with clients and relationships in TCS ecosystemLead RFP responses and contributeGood / Excellent communication skills, analytical ability, initiative taking and innovative.Track emerging business models and trends for its applicability in manufacturing.Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

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    2 days ago

    Mumbai, India Hunger Inc Hospitality Pvt Ltd Full time

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    Mumbai, Maharashtra, India Club Mahindra Full time ₹ 12,00,000 - ₹ 36,00,000 per year

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