Inbound Customer Service

4 days ago

Mumbai, India Unified CX Solutions Full time

Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers.
- Full-Time positions available
- Shifts available between 4pm-9am IST
- Fluent in speaking, writing, and reading English Required
- Great, secure, premier office located in Mindspace, Malad West, Mumbai with lots of perks - lounge, game room, onsite parking + much more
- Mentoring and guidance from Canadian Management Team

**Requirements**:

- Experience working in a Call Center environment handling incoming and/or making outgoing calls
- Customer Service oriented in developing and maintaining a positive customer interaction
- Strong English communication and people skills - written and verbal communication
- Open to flexibility in schedule including working extended or extra shifts
- Providing an exceptional customer service experience on every call

**What We Offer**
- Salary, Bonus, Health Benefits + much more
- Paid Time Off, Training and Development
- Ongoing English and Customer Service development classes

**Location**

**Must be able to commute to our office located in Mindspace, Malad West, Mumbai**

**Salary**: ₹30,000.00 - ₹45,000.00 per month

**Benefits**:

- Commuter assistance
- Health insurance
- Paid time off
- Provident Fund

Schedule:

- Evening shift
- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Malad West, Mumbai - 400064, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Technical support: 1 year (preferred)

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