Help Desk Specialist

2 weeks ago

Malappuram, Kerala, India beBeeCustomerService Full time ₹ 5,00,000 - ₹ 7,00,000

Job Title: Customer Care Executive

Job Summary:

We are seeking a highly motivated and customer-focused professional to fill this role.

This position involves being the first point of contact for our customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience across various channels including phone, email, and live chat.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Identify and resolve customer issues efficiently while maintaining a positive attitude.
  • Provide accurate, valid, and complete information by using the right tools and resources.
  • Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Follow communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for sales and issue resolution.

Requirements:

  • A proven track record in customer support or client service is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • A high school diploma or equivalent; a college degree is a plus.

  • IT Technical Specialist for ServiceNow Platform

    1 week ago

    Malappuram, Kerala, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000

    ServiceNow Support SpecialistWe are seeking a skilled ServiceNow Support Specialist to join our team.Responsibilities:Provide technical support and perform system maintenance tasks to ensure the smooth operation of the ServiceNow platform.Troubleshoot and resolve issues related to the ServiceNow platform in a timely and efficient manner.Collaborate with...

  • Multilingual Communications Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeLanguage Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title: Multilingual Communications SpecialistAbout the Role:We are seeking a highly skilled professional to provide high-quality translation services and support our global operations. As a key member of our team, you will be responsible for delivering accurate and timely translations that meet our clients' needs.Responsibilities:Translate complex...

  • IT Service Delivery Expert

    2 weeks ago

    Malappuram, Kerala, India beBeeProblemSolving Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Description:The IT Help Desk Specialist Level 2 plays a pivotal role in providing technical support and troubleshooting services to clients. The individual will be responsible for providing L2 support for Windows & Mac platforms, troubleshooting complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.Technical...

  • Business Development Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeePartnerships Full time ₹ 24,00,000 - ₹ 28,00,000

    We're seeking a highly skilled professional to drive business growth through our internal projects, working closely with the partnership team to inform decision-making and strategy.The ideal candidate will have 7+ years of experience in sales operations, partner management, or channel programs, with a deep understanding of the partner ecosystem.Key...

  • Customer Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 60,00,000

    Job Title:We are seeking an experienced Customer Support Specialist to join our team.The ideal candidate will have a strong background in customer service, with excellent communication and problem-solving skills.Respond, diagnose, and resolve customer support queries via phone, email, and chat;Maintain high response and resolution speed as defined by Service...

  • Advanced Infusion Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeNursing Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title:Advanced Infusion SpecialistWe are seeking highly skilled nurses to join our clinical team at our Mumbai clinic. This role is focused on precision IV infusion setup, pain-free patient experiences, and premium care delivery.Key Responsibilities:Set up IV lines with flawless technique — ensuring one-prick, pain-free insertions every time.Administer...

  • Service Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeService Full time US$ 36,000 - US$ 42,000

    Job TitleWe are seeking a skilled Service Desk Specialist to join our team.Provide first-level technical support to end-users via phone, email, and in-personAssess and qualify the requestDiagnose and troubleshoot hardware, software, and network issuesAssist with the installation, configuration, and maintenance of computer systems and peripheralsProcess and...

  • Technical Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeTechnical Full time ₹ 6,00,000 - ₹ 12,00,000

    Overview of the roleThe IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues and requests.This position involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and providing exceptional customer service.Responsibilities:Provide initial technical support to end-users.Log,...

  • Zoho Module Customization Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeConsultant Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Overview:An ERP Functional Consultant is sought after to spearhead Zoho module customization and development.The ideal candidate will possess expertise in configuring and customizing Zoho modules (HRMS, CRM, People, Payroll, Desk) to meet the unique needs of the organization.Job Description:Develop workflows and automations to streamline business...

  • Customer Support Specialist

    2 weeks ago

    Malappuram, Kerala, India beBeeCustomerSupport Full time ₹ 19,000 - ₹ 23,000

    We are currently looking for a skilled Customer Support Specialist to assist our clients with inquiries and resolve issues efficiently.This role is ideal for individuals who possess strong communication skills, can work well under pressure, and have a positive attitude towards customer service.Key Responsibilities:Respond to customer inquiries and resolve...