Service Support Specialist

1 day ago

Malappuram, Kerala, India beBeeService Full time US$ 36,000 - US$ 42,000
Job Title

We are seeking a skilled Service Desk Specialist to join our team.

  • Provide first-level technical support to end-users via phone, email, and in-person
  • Assess and qualify the request
  • Diagnose and troubleshoot hardware, software, and network issues
  • Assist with the installation, configuration, and maintenance of computer systems and peripherals
  • Process and execute demands/resolve incidents following existing procedures
  • Record, track, and document incidents/service requests using the ticketing system
  • Ensure timely resolution of incidents in accordance with service level agreements (SLAs)
  • Escalate complex issues to senior technicians or other appropriate teams when necessary
  • Provide adapted response to user demand and needs
  • Evaluate the knowledge in IT and the level of autonomy of the user and adapt the response accordingly
  • Communicate effectively with users to understand their technical issues and provide clear instructions and solutions
  • Follow up with users to ensure issues are resolved to their satisfaction
Required Skills and Qualifications

We are looking for candidates with:

  • A basic understanding of computer hardware, software, and networking concepts
  • Familiarity with Windows and/or Mac operating systems
  • Knowledge of common office software applications (e.g., Microsoft Office Suite)
Benefits

This role offers:

  • Opportunities for growth and development
  • A dynamic and supportive work environment
Others

Please note that this is a key role within our organization and we are looking for someone who can make a real impact.

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