Digital Customer Experience Specialist

2 days ago

Palakkad, Kerala, India beBeeCustomer Full time ₹ 5,92,440 - ₹ 7,19,550
Job Title: Digital Customer Experience Specialist

This is an exclusive opportunity for freshers and experienced professionals to join a global leader in customer experience management.

The role involves handling customer inquiries through chat in a professional and timely manner, providing accurate information regarding products/services, resolving customer concerns efficiently while ensuring customer satisfaction, documenting all interactions in the system as per company policies, following standard procedures and guidelines while troubleshooting, and collaborating with internal teams for issue resolution when needed.

To be successful in this role, you will need excellent written English communication skills, the ability to multi-task and handle pressure in a fast-paced environment, and prior BPO/chat support experience is an added advantage. The ideal candidate will have an undergraduate/graduate degree in any discipline.

Key Responsibilities:

  • Handle customer inquiries through chat in a professional and timely manner.
  • Provide accurate information regarding products/services.
  • Resolve customer concerns efficiently while ensuring customer satisfaction.
  • Document all interactions in the system as per company policies.
  • Follow standard procedures and guidelines while troubleshooting.
  • Collaborate with internal teams for issue resolution when needed.

Requirements:

  • Education: Undergraduate / Graduate in any discipline.
  • Communication Skills: Excellent written English communication is mandatory.
  • Ability to multi-task and handle pressure in a fast-paced environment.
  • Prior BPO/chat support experience is an added advantage.

Benefits of Joining Our Team:

  • We offer competitive compensation packages that match your expertise.
  • Opportunities for career growth and professional development.
  • A dynamic work environment that fosters collaboration and innovation.

What We're Looking For:

  • Dedicated and results-driven individuals who thrive in a fast-paced environment.
  • Excellent written and verbal communication skills.
  • Ability to adapt to changing priorities and deadlines.
  • Strong problem-solving and analytical skills.

How to Apply:

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, please submit your application today

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