Employee Relations Associate

7 days ago


Bengaluru, Karnataka, India IPL Labcorp Laboratories India Private Limited Full time
Job Summary

The Employee Relations Associate will play a key role in supporting high-volume ER case work and other administrative tasks for the global ER team.

Key Responsibilities
  • Handle low-complexity ER cases in accordance with established processes, including US attendance, job abandonment, and rehire eligibility requests.
  • Use case management systems as primary communication channels to ensure proper documentation and processes are followed when delivering ER guidance.
  • Ensure accurate and up-to-date case details, status, and documentation.
  • Meet service delivery performance and satisfaction measures, expectations, and standards.
  • May communicate directly with leaders or employees in other countries to resolve issues or seek clarity.
  • Learns to advise on formal processes in accordance with Labcorp policies and regulatory guidelines.
  • Coordinates information with other ER team members to ensure compliance with federal, state, and local requirements.
  • Supports global tasks for the ER leadership team as necessary.
  • Assists managers and employees in finding relevant policies, tools, and documents.
  • Collaborates on continuous improvement opportunities or ER projects.
Requirements
  • Undergraduate degree or equivalent combination of education, training, and work experience.
  • 1-2 years of HR experience at a global company and interest in employee relations.
  • Experience with MS Office suite, particularly Excel, PowerPoint, and Word.
  • Experience with HRIS and case management systems, preferably Workday and Service Now.
  • Ability to maintain confidentiality with sensitive issues.
  • Ability to ask probing questions to ensure detailed and accurate information.
  • Ability to problem-solve independently and escalate to ER Leadership when necessary.
  • Flexibility and willingness to deal with competing priorities in a fast-paced team environment.
  • Strong verbal and written English communication skills.
Shift Timings

Second Shift - 2:00-11:00 pm IST

Labcorp is an Equal Opportunity Employer

Labcorp is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual.



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