Rural Business Banking Cluster Leader

4 days ago


Ahmedabad, Gujarat, India IDFC FIRST Bank Full time

Job Summary:

As a Cluster Manager Rural Business Banking at IDFC FIRST Bank, you will play a pivotal role in driving the growth and expansion of our Rural Business Banking business in assigned geographies. Your key responsibilities will include creating and implementing strategies to achieve growth targets for our branches, managing operations and resources in a cost-efficient and technology-effective manner. You will be accountable for ensuring the expansion of branch footprint, product penetration, and delivery of high-quality customer service.

Key Responsibilities:

  1. Support the achievement of business goals and targets by building a strong business network.
  2. Understand competitive landscape and market dynamics and provide necessary feedback to product teams.
  3. Manage a team of branch managers to drive client acquisition, deepening of existing relationships, and addressing all needs of customers by providing a gamut of banking services.
  4. Ensure pricing, business process, and policies are in the organization's best interest.
  5. Responsible for building networks to sell multiple products across locations.
  6. Share knowledge with other regions, clusters, branches, and headquarters on effective practices, competitive intelligence, business opportunities, and needs.
  7. Conduct regular business reviews with the team to ensure strategies are well executed.
  8. Adhere to high ethical standards and comply with all regulations and applicable laws.
  9. Cultivate relationships with individual and corporate customers.
  10. Spearhead manpower planning, recruitment, and training processes for both on-roll and off-roll employees to ensure high-performing talent across levels.
  11. Develop and implement livelihood advancement and community development initiatives.
  12. Bring out the best of branch personnel by providing training, coaching, development, and guidance.
  13. Evaluate the feasibility of new initiatives in offering, channel, and process point of view and ensure its implementation to improve overall operational efficiency.
  14. Collaborate with other branch departments and functions to provide products and service offerings to the customer.

Secondary Responsibilities:

  1. Mentor and coach senior team members to percolate the ethos of customer centricity, innovation, compliance, and integrity.
  2. Create an environment for the team to focus on automation and digital enablement to fulfill customer needs holistically.
  3. Attract and retain best-in-class talent to meet the Bank's rapid growth targets.
  4. Ensure the highest levels of employee relationship, motivation, and engagement to drive results and high levels of employee satisfaction.

Education Qualification:

  • Graduation: Any Graduate
  • Post-Graduation: Any Post Graduate

Experience: 10 to 18 Years of experience in sales.



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