Visionary Customer Engagement Strategist

2 days ago

Ahmedabad, Gujarat, India beBeeCustomerSuccess Full time ₹ 2,00,00,000 - ₹ 3,00,00,000

We are seeking a visionary leader to spearhead our customer engagement strategy across all divisions. This is not a traditional CS leadership role, we are looking for an executive who combines multidisciplinary insight, strategic thinking, and operational excellence to deliver long-term value to customers and the business.

The ideal candidate will drive cross-functional alignment, ensure world-class service delivery, and nurture deep client relationships built on trust, results, and shared goals.

Key Responsibilities:Strategic Leadership:
  • Develop and execute a company-wide customer success strategy aligned with long-term business objectives.
  • Partner with executive leadership to influence product, operations, compliance, and delivery models with the voice of the customer.
  • Lead cross-functional initiatives to enhance customer satisfaction, retention, and growth across all client segments.
Client Relationship & Account Management:
  • Bld and maintain trusted relationships with key clients, acting as a strategic advisor who understands technical and business challenges.
  • Drive value-added engagements by deeply understanding client goals and aligning solutions to outcomes.
  • Create and monitor KPIs for client health, satisfaction, and renewal/expansion metrics.
Service Delivery Oversight:
  • Evaluate operational excellence in all aspects of service delivery, particularly in complex or high-value accounts.
  • Oversee outsourcing and delivery teams, ensuring accountability to client expectations and internal standards.
  • Closely collaborate with internal stakeholders (Sales, Product, Operations, and Compliance) to improve customer experience.
Team Leadership & Development:
  • Build and lead a high-performing, multidisciplinary customer success organization.
  • Mentor directors and managers across service delivery, client management, and CS operations.
  • Foster a culture of ownership, excellence, and continuous improvement.
Business and Technical Acumen:
  • Use data and customer insights to inform strategic decisions.
  • Collaborate with Product and Engineering to influence roadmap priorities based on customer needs.
  • Understand and communicate complex technical solutions in a clear and business-focused way.

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