Customer Engagement Specialist

2 days ago

Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time ₹ 30,000 - ₹ 3,50,000 per year

Job Title: Customer Engagement Specialist

Department: Digital Marketing

Location: On Site – Shilaj, Ahmedabad

Employment Type: Full-Time

About Us:

Chinmay Finlease Limited is a leading financial services company focused on providing seamless digital solutions to customers across India. We are expanding our team to strengthen our digital presence, app reputation, and customer engagement.

Key Responsibilities:

  • Customer Calling & Engagement:
  • Proactively call customers to collect feedback, resolve app-related issues, and encourage positive app reviews.
  • Address user concerns, assist them in using the app, and provide timely solutions or escalate issues to relevant teams.
  • Engage with customers in Hindi and English fluently; knowledge of Kannada, Marathi, or Telugu is a valuable additional asset.
  • Online Review & Reputation Management:
  • Monitor, respond, and manage user reviews across app stores, Google My Business, social media, and other platforms.
  • Handle negative reviews proactively and professionally, converting them into positive customer experiences.
  • Collect, coordinate, and publish high-quality video testimonials of satisfied users.
  • Collaboration with Digital Marketing & Creative Teams:
  • Support digital marketing efforts by providing actionable insights from customer interactions and app performance.
  • Collaborate with the creative team to develop engaging content based on user feedback.
  • Generate periodic reports on customer feedback, app performance, and review trends.

Required Skills & Experience:

  • Proven experience in customer engagement, call center, customer support, or digital reputation management role.
  • Strong calling skills with confidence in speaking Hindi and English fluently.
  • Additional regional language skills (Kannada, Marathi, Telugu) are a significant plus.
  • Excellent verbal and written communication skills.
  • Good understanding of App Store Optimization (ASO) and digital marketing basics.
  • Ability to professionally handle and convert negative feedback into positive engagement.
  • Good problem-solving skills and customer-oriented mindset.
  • Comfortable coordinating with multiple teams (Digital Marketing, Operation Team, Tech Support).

Preferred Qualifications:

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • Prior experience in fintech or app-based services is a strong advantage.
  • Familiarity with analytics tools like Google Play Console, App Annie, or Sensor Tower.

What We Offer:

  • Dynamic work environment
  • Opportunity for growth in the fintech and digital marketing space
  • Competitive salary with performance incentives

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Provident Fund

  • Customer Engagement Specialist

    1 day ago

    Ahmedabad, Gujarat, India beBeeCustomerEngagement Full time US$ 45,000 - US$ 60,000

    Our ideal candidate is a highly skilled and driven individual who excels at building strong relationships with customers.We are seeking a Customer Engagement Specialist to join our team, responsible for establishing lasting connections with customers through engaging communication.The successful candidate will work closely with customers to understand their...

  • Client Engagement Specialist

    1 week ago

    Ahmedabad, Gujarat, India beBeeCustomerEngagement Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Client Engagement SpecialistAbout the RoleOur organization seeks a skilled Client Engagement Specialist to cultivate strong customer relationships and drive sales in women's apparel.Key Responsibilities:Respond to customer inquiries and service requests via phone and in-person at the office.Collaborate with internal teams to ensure seamless order...

  • Community Engagement Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India beBeeCommunity Full time ₹ 6,00,000 - ₹ 12,00,000

    We're on the hunt for a seasoned Community Engagement Specialist to spearhead our online and offline presence.About the RoleForge genuine connections with customers, creators, and followers across social media platforms, forums, and online groups. Engage in meaningful conversations, resolve queries, and foster a loyal community.Identify, onboard, and empower...

  • Senior Customer Engagement Specialist

    4 days ago

    Ahmedabad, Gujarat, India beBeeCustomerEngagement Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Overview:We are seeking a highly skilled Customer Experience Manager to join our business team.In this role, you will be responsible for overseeing customer relationship management systems, executing targeted marketing initiatives, analyzing customer data, and collaborating with the business team to enhance customer engagement, retention, and growth...

  • Strategic Customer Engagement Specialist

    1 week ago

    Ahmedabad, Gujarat, India beBeeBraze Full time ₹ 12,00,000 - ₹ 22,00,000

    Braze Developer PositionJob Overview:We are seeking a skilled professional to implement and optimize customer engagement campaigns using the Braze platform.Responsibilities:Develop, configure, and maintain campaigns in Braze using Liquid templating and Canvas.Integrate Braze with backend systems via REST APIs, Webhooks, and SDKs.Implement event tracking,...

  • Lead Customer Engagement Specialist

    3 days ago

    Ahmedabad, Gujarat, India beBeeCustomer Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Dynamic CRM LeadAs a key player in our marketing team, you will be responsible for driving customer engagement and conversion through innovative CRM strategies.Develop and execute CRM journeys to boost customer interactions and promotional communications.Collaborate with cross-functional stakeholders to deliver on campaign objectives and drive business...

  • Customer Engagement Specialist

    6 days ago

    Ahmedabad, Gujarat, India beBeeCustomerSupport Full time

    Multrix is at the forefront of the BPO industry, offering exceptional customer service and professional support systems.We use the latest technology to provide customized BPO solutions tailored to the unique needs of every business.Our comprehensive services include end-to-end business solutions, customer support (chat/email/voice), sales support, back...

  • Customer Engagement Specialist

    4 days ago

    Ahmedabad, Gujarat, India beBeeShopping Full time ₹ 3,00,000

    Job Title: Personal ShopperDescriptionWe are seeking a highly motivated and experienced Personal Shopper to join our team. As a Personal Shopper, you will be responsible for building relationships with customers, guiding them through their shopping experience, and ensuring that they receive excellent customer service.ResponsibilitiesMotivate customers to...

  • Customer Relationship Specialist

    4 days ago

    Ahmedabad, Gujarat, India beBeeRelationship Full time ₹ 60,00,000 - ₹ 85,00,000

    Job Title: Customer Relationship SpecialistWe are seeking an experienced Customer Relationship Specialist to join our team. In this role, you will be responsible for building and maintaining strong relationships with customers through personalized service.Key Responsibilities:Engage with customers via phone and email, providing them with tailored solutions...

  • Visionary Customer Engagement Strategist

    2 days ago

    Ahmedabad, Gujarat, India beBeeCustomerSuccess Full time ₹ 2,00,00,000 - ₹ 3,00,00,000

    We are seeking a visionary leader to spearhead our customer engagement strategy across all divisions. This is not a traditional CS leadership role, we are looking for an executive who combines multidisciplinary insight, strategic thinking, and operational excellence to deliver long-term value to customers and the business.The ideal candidate will drive...