Customer Engagement Specialist

4 days ago

Ahmedabad, Gujarat, India Chinmay Finlease Limited Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Job Title: Customer Engagement Specialist

Department: Digital Marketing

Location: On Site – Shilaj, Ahmedabad

Employment Type: Full-Time

About Us:

Chinmay Finlease Limited is a leading financial services company focused on providing seamless digital solutions to customers across India. We are expanding our team to strengthen our digital presence, app reputation, and customer engagement.

Key Responsibilities:

  • Customer Calling & Engagement:
  • Proactively call customers to collect feedback, resolve app-related issues, and encourage positive app reviews.
  • Address user concerns, assist them in using the app, and provide timely solutions or escalate issues to relevant teams.
  • Engage with customers in Hindi and English fluently; knowledge of Kannada, Marathi, or Telugu is a valuable additional asset.
  • Online Review & Reputation Management:
  • Monitor, respond, and manage user reviews across app stores, Google My Business, social media, and other platforms.
  • Handle negative reviews proactively and professionally, converting them into positive customer experiences.
  • Collect, coordinate, and publish high-quality video testimonials of satisfied users.
  • Collaboration with Digital Marketing & Creative Teams:
  • Support digital marketing efforts by providing actionable insights from customer interactions and app performance.
  • Collaborate with the creative team to develop engaging content based on user feedback.
  • Generate periodic reports on customer feedback, app performance, and review trends.

Required Skills & Experience:

  • Proven experience in customer engagement, call center, customer support, or digital reputation management role.
  • Strong calling skills with confidence in speaking Hindi and English fluently.
  • Additional regional language skills (Kannada, Marathi, Telugu) are a significant plus.
  • Excellent verbal and written communication skills.
  • Good understanding of App Store Optimization (ASO) and digital marketing basics.
  • Ability to professionally handle and convert negative feedback into positive engagement.
  • Good problem-solving skills and customer-oriented mindset.
  • Comfortable coordinating with multiple teams (Digital Marketing, Operation Team, Tech Support).

Preferred Qualifications:

  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • Prior experience in fintech or app-based services is a strong advantage.
  • Familiarity with analytics tools like Google Play Console, App Annie, or Sensor Tower.

What We Offer:

  • Dynamic work environment
  • Opportunity for growth in the fintech and digital marketing space
  • Competitive salary with performance incentives

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Provident Fund

  • People and Client Engagement Specialist

    6 days ago

    Ahmedabad, Gujarat, India Applied Software - WealthSpectrum Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Applied Software is a leading fintech product company in the investment and wealth management space. Our flagship suite,WealthSpectrum, powers 250+ investment managers worldwide, overseeing assets of overUS$300 billion. Trusted by top financial institutions, we deliver scalable, innovative solutions that drive efficiency and performance.With a passionate 65+...

  • Customer Success Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India CultureX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Customer Success Specialist (CSS)Location:Ahmedabad, GujaratExperience:2–3 yearsFunction:Relationship Management & RetentionAre you passionate about building meaningful client relationships and ensuring customer delight?We're looking for aCustomer Success Specialistwho can turn great partnerships into long-term success stories.What You'll...

  • Customer Service Specialist

    3 days ago

    Ahmedabad, Gujarat, India Group Bayport Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Company DescriptionGroup Bayport is a leading provider of high-quality signage and customized products, starting as a one-man startup and growing to a team of over 1,450 employees. With a strong presence in six countries and expanding further, Group Bayport helps customers bring their visions to life with innovative printing and manufacturing technologies....

  • Customer Support Specialist

    6 days ago

    Ahmedabad, Gujarat, India RestroIQ Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionRestroIQ is an all-in-one restaurant POS system designed to simplify operations and enhance service efficiency. From taking orders and managing tables to tracking inventory and integrating QR-based menus, RestroIQ helps restaurants deliver faster, smarter, and more efficient dining experiences. Our system adapts to the workflow of various...

  • Client Engagement and Success Specialist

    3 weeks ago

    Ahmedabad, Gujarat, India, Gujarat Applied Software - WealthSpectrum Full time

    Applied Software is a leading fintech product company in the investment and wealth management space. Our flagship suite, WealthSpectrum, powers 250+ investment managers worldwide, overseeing assets of over US$300 billion. Trusted by top financial institutions, we deliver scalable, innovative solutions that drive efficiency and performance.We are now looking...

  • Customer Success Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India Saleshandy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We're a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight — and we don't take that lightly.We're looking for an Onboarding Specialist who can turn new users into power users —...

  • Customer Onboarding Specialist

    6 days ago

    Ahmedabad, Gujarat, India Saleshandy Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Saleshandy, we help businesses scale outbound sales with automation, personalisation, and precision. We're a fast-growing, bootstrapped SaaS company trusted by 4,000+ customers globally. Onboarding is our first shot at delight — and we don't take that lightly.We're looking for an Onboarding Specialist who can turn new users into power users —...

  • Market Outreach Specialist

    6 days ago

    Ahmedabad, Gujarat, India IMS nHance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionIMS nHance is an Offshore Marketing Services organization that enhances a company's marketing performance and brand presence by ensuring a 'talent pull' rather than just a 'brand push'. We specialize in understanding the needs and processes required to attract talent, aiding recruitment agencies in driving potential clients and candidates...

  • Business Development Specialist

    6 days ago

    Ahmedabad, Gujarat, India Neweb AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Business Development Specialist located in Ahmedabad. The Business Development Specialist will be responsible for tasks such as lead generation, conducting market research, analyzing market trends, and developing business strategies. The individual will also engage in customer service activities,...

  • Sales And Marketing Specialist

    1 week ago

    Ahmedabad, Gujarat, India N-TEX Machinery Private Limited Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Company DescriptionN-TEX Machinery Private Limited is a premier manufacturer serving multiple industries with high-speed automatic Pirn winding machines, magnetic cheese winding machines, circular looms, cutting machines, flexographic printing machines, and mechanical/hydraulic bale press machines. By understanding customer needs, leveraging new...