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Global Healthcare Representative

3 weeks ago

Bengaluru, Karnataka, India beBeeHealthcare Full time ₹ 40,00,000 - ₹ 70,00,000

Job Title:

We are seeking a dynamic and customer-focused professional to join our team.

Job Description:

  • The ideal candidate will handle inbound and outbound calls related to healthcare services, insurance, and patient support for clients based in the United States.

  • This role requires excellent communication skills, problem-solving ability, and a professional demeanor.

Key Responsibilities:

  • CUSTOMER INTERACTION:

    • Handle inbound and outbound calls professionally for US healthcare clients.

    • Address patient or client inquiries regarding appointments, insurance claims, or healthcare services.

    • Provide accurate and clear information regarding procedures, policies, and service options.

    • Resolve customer complaints and escalate issues when necessary.

  • Patient & Client Support:

    • Assist in scheduling, rescheduling, and confirming appointments for healthcare services.

    • Guide patients through insurance verification, coverage, and claim procedures.

    • Provide support for billing inquiries, payment processing, and document submission.

  • Documentation & Record-Keeping:

    • Maintain accurate records of customer interactions, complaints, and resolutions.

    • Update patient or client information in CRM or healthcare management systems.

    • Ensure data confidentiality and compliance with HIPAA regulations.

  • Process Adherence:

    • Follow standard operating procedures (SOPs) and client-specific guidelines.

    • Ensure compliance with healthcare regulations, data privacy, and quality standards.

    • Report process gaps, errors, or discrepancies to supervisors for corrective action.

  • Quality Assurance & Reporting:

    • Meet quality and performance metrics such as AHT (Average Handling Time), FCR (First Call Resolution), and CSAT (Customer Satisfaction).

    • Participate in team huddles, training sessions, and feedback meetings.

    • Generate reports for daily call logs, escalations, and process improvement initiatives.

  • Continuous Learning & Improvement:

    • Stay updated with US healthcare policies, insurance practices, and terminology.

    • Enhance communication, problem-solving, and client service skills.

    • Aadopt feedback and implement changes to improve customer experience.