Healthcare voice process

2 weeks ago

Bengaluru, Karnataka, India Wroots Global Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Voice hiring for AR calling and health insurance International Voice.

Location :- Bangalore

Shift :- US shift (Rotational)

Pick and drop available, Food available.

We are seeking a Patient Support Service Representative (Voice) to handle customer

queries and provide assistance related to healthcare services. The role requires

eective communication skills, attention to detail, and the ability to work in a fast-

paced environment.

What job duties can I expect to perform as a Customer Support Representative?

Handle inbound and outbound calls related to healthcare services.

Service customers seeking support with their monthly healthy benet package.

This monthly benet can be used in pharmacies and is present on a card to be

used for over-the-counter medications such as cold/u and nutritional

supplements.

Customers will seek help with replacement cards, balance checks, and contact

information updates.

Successful associates can distinguish varying levels of customer complexity &

communicate

Ensure compliance with HIPAA and other healthcare regulations.

Resolve customer queries efiiciently while maintaining professionalism.

Maintain records of patient interactions and escalate complex cases when

needed.

Bachelor's degree in any field

Strong verbal and written communication skills.

Ability to handle customer inquiries with empathy and professionalism.

Basic knowledge of healthcare processes and medical terminologies (preferred).

Problem-solving and multitasking abilities.

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