Voice Process Executive

1 week ago

Bengaluru, Karnataka, India Nextmind Solutions Full time ₹ 3,20,000 - ₹ 3,50,000 per year

Customer Support Executive International Voice Process

Company: A global leader in customer experience solutions

Work Locations (Bangalore):, Bellandur Bangalore 560067

)Salary : Upto 5 LPA

Job Responsibilities:

  • Handle inbound and outbound voice calls for assigned domain (Healthcare, Banking, etc.)
  • Provide accurate information and resolve customer issues promptly
  • Maintain records of interactions and follow communication procedures
  • Meet customer satisfaction and process quality targets
  • Adhere to shift schedules and performance metrics

Eligibility Criteria:

  • Education: Minimum 10+2; Graduates preferred
  • Experience: Freshers and Experienced (up to 2 years)
  • Skills:

    Excellent verbal communication in English

    Ability to handle pressure and multi-task

    Willingness to work night shifts

Salary Package:

Fresher:

  • CTC: 3,20,000
  • Take Home: ~22,000/month
  • Other Benefits:
  • Night Shift Allowance: 200/day (if clocking in 2+ hrs between 12:00 AM – 6:00 AM)
  • Performance-based Variable Pay
  • 10,000 Joining Bonus post 90 days
  • One-way Cab (between 8 PM – 8 AM)

Experienced (up to 2 years):

  • CTC: Up to 3,50,000
  • Take Home: ~25,000/month
  • Same benefits as fresher

Interview Process:

  1. HR Screening
  2. Harver Assessment
  3. Operations Interview
  4. Versant Test

Why Join Us?

  • Fast-growing international BPO with excellent career growth
  • Work with top global brands in Banking, Healthcare, E-commerce & more
  • Great employee engagement, supportive leadership, and global exposure

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