Senior Service Revenue Solutions Manager

1 week ago

Ghaziabad Hyderabad Secunderabad Telangana, India beBeeCustomerExperienceProgramManager Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description

The Customer Experience Program Manager will support customer experience programs for the technical delivery of service revenue programs enabled by our Industrial Internet of Things (IIoT) platform.

This role will report to the Technology Leader and will collaborate closely with the sales team and the offering manager to establish customer programs.

The program manager will act as the interface between customers' project contacts and the service fulfillment team.

This role involves close collaboration with the Engineering Program Management team to ensure a standardized and scalable process for service fulfillment.

The program manager will also support the development of the service fulfillment team's capabilities and skill set mix to drive customer centricity and commercial success of service offerings.

  • Oversees the development and implementation of detailed technology solutions for clients using company products or proprietary tools.
  • Responsible for defining the client needs, developing a proposal to meet those needs, and overseeing the implementation of the complete project solution.
  • Performs in both a people management capacity and a technical leadership capacity.
  • Performance is typically measured by the capture of the consulting engagement and/or utilization.
  • Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
  • Manages operational and product performance per customer expectations and contract.
  • Drives program execution to meet desired performance as measured by defined customer service metrics and/or customer survey results.
  • Develops and executes corrective action plans where performance is deficient.
  • Leads cross-functional program teams to achieve customer service-related objectives for new product introduction and field product related issues.
  • Leads and facilitates the cross-functional process to review pursuit reviews.
  • Institutes a strong bias towards speed of development, qualification, and release to meet aggressive growth targets for service offerings.
  • Establishes a global service provisioning team with a culture of open collaboration, communication, and inclusivity.
  • Ensures on-time, on-budget, and on-quality delivery of approved service projects/programs.
  • Identifies, protects, and develops critical IIoT and software-based customer service knowledge, capabilities, and provisioning across the global organization.
  • Manages the program team to stay ahead of technical and commercial risks on customer service projects.
  • Works closely with sales, offering management, development operations, technical/application service team, and the RD team to regularly track customer service program progress and drive corrective actions as necessary.
Required Skills and Qualifications

Bachelor's degree in engineering or an IT-related field.

5+ years of IT or software project management experience, preferably with industrial software and/or IIoT-service solutions.

Education in business accounting and/or sales experience.

First leadership experience in an international, highly matrix organization.

  • MBA is a plus.
  • PMI PMP certification is a plus.
  • Fluent in English, written and oral.
  • Experience with ITIL model for service fulfillment and/or assurance.
  • Understanding of state-of-the-art IIoT infrastructure and IT communication protocols.
Benefits

Travel 20% of the time.

Strong financial acumen.

Well-developed sense of customer value and trends in the IIoT service environment.

Others

Embracing new opportunities and adaptive mindset to guide the program team and bounce back from disappointments.

Likes to develop ideas and drive continuous improvement.

  • Service Revenue Program Manager

    1 week ago

    Hyderabad / Secunderabad, Telangana, India beBeeCustomerExperience Full time

    About the RoleWe are seeking a skilled professional to champion customer experience programs for the technical delivery of service revenue, powered by our IIoT platform. In this role, you will be the crucial interface between customers and our internal teams, ensuring seamless service fulfillment and contributing to the commercial success and growth of our...

  • Service Engineer for Revenue Management Systems

    1 week ago

    Hyderabad / Secunderabad, Telangana, Delhi, India beBeeRevenue Full time ₹ 1,04,000 - ₹ 1,30,878

    Job TitleWe are seeking a skilled Service Engineer to provide comprehensive production support for Oracle Revenue Management, Receivables, and Intercompany processes.Key ResponsibilitiesSupport ASC 606/IFRS 15 revenue recognition principles in production systems.Troubleshoot and maintain Revenue Contracts, Performance Obligations, and Standalone Selling...

  • Revenue Management Executive

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeLeadership Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Director - OTC/BRIM LeadThis leadership role oversees the end-to-end process of managing revenue boundary systems processing to ERP billing, and revenue management using SAP systems.The ideal candidate will have experience in a related field, strong technical and operational expertise, and excellent leadership skills. They must be able to manage...

  • Revenue Assurance Specialist

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeAccounting Full time US$ 90,000 - US$ 1,20,000

    Senior Accounting ProfessionalWe are seeking a highly skilled Senior Accounting Professional to join our team. The ideal candidate will have extensive experience in US GAAP Revenue Accounting and a deep understanding of ASC 606 concepts.Key Responsibilities:Ensure accurate and timely revenue recognition in compliance with US GAAP and ASC 606...

  • Advertising Revenue Growth Manager

    2 weeks ago

    Ghaziabad, Uttar Pradesh, India beBeeAdRevenue Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Senior Advertising Revenue Growth ManagerWe are seeking a highly skilled and experienced Ad Sales Manager to lead our advertising revenue growth initiatives.Strategic Sales Planning:Develop and implement comprehensive ad sales strategies to drive revenue growth and expand market share.Identify new business opportunities and cultivate strategic relationships...

  • Senior Financial Analyst

    6 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeRevenue Full time ₹ 6,00,000 - ₹ 18,00,000

    Drive revenue growth and optimize financial performance in a leading fintech company.Key Responsibilities:Ensure accurate revenue numbers and related cost data by collaborating with the Fin-Ops team.Perform deep dives into transaction-level data to identify discrepancies or opportunities for improvement.Develop and present detailed reports on revenue...

  • Senior Client Solutions Manager

    7 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeService Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title:Senior Client Solutions ManagerJob Description:We are seeking a seasoned professional to oversee the end-to-end delivery of managed services contracts to clients. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proven track record in service delivery.The successful candidate will be responsible...

  • Revenue Accounting Manager

    7 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeRevenueAccounting Full time US$ 90,000 - US$ 1,20,000

    Revenue Accounting ManagerWe are seeking an experienced Revenue Accounting Manager to join our team.Job Description:Lead a team of professionals in revenue accounting, ensuring compliance with US GAAP and ASC 606 concepts.Analyze and interpret contractual documentation and identify potential revenue impacts for the company.Facilitate automation of current...

  • Senior Business Solutions Manager

    2 weeks ago

    Hyderabad / Secunderabad, Telangana, India beBeeSolution Full time ₹ 15,00,000 - ₹ 20,00,000

    Job SummaryThis is a dynamic role that involves driving forward-thinking initiatives, leading business transformations, and leveraging industry expertise to create innovative solutions. As a CRM Solutions Architect, you will focus on implementing cutting-edge Salesforce solutions to optimize client marketing, sales, and customer service strategies, thereby...

  • Top Revenue Driver

    6 days ago

    Hyderabad / Secunderabad, Telangana, India beBeeProfessional Full time ₹ 6,00,000 - ₹ 18,00,000

    Subscription Sales ProfessionalDrive subscription-based revenue growth by cultivating relationships with key decision-makers and ensuring they select the most suitable training solutions.This strategic role is pivotal in achieving consistent, long-term subscription sales success. The Subscription Sales Specialist will be responsible for reactivating and...