Senior Business Solutions Manager

2 days ago

Hyderabad Secunderabad Telangana, India beBeeSolution Full time ₹ 15,00,000 - ₹ 20,00,000
Job Summary

This is a dynamic role that involves driving forward-thinking initiatives, leading business transformations, and leveraging industry expertise to create innovative solutions. As a CRM Solutions Architect, you will focus on implementing cutting-edge Salesforce solutions to optimize client marketing, sales, and customer service strategies, thereby driving business performance enhancements, cost reduction, and revenue growth.

Key Responsibilities
  • Transformation Leadership: Develop and execute transformation strategies for clients, optimizing digital capabilities to improve business efficiency.
  • Cross-Functional Expertise: Serve as a CRM solution consultant for Salesforce, with hands-on delivery experience in Salesforce Service Cloud, Einstein Analytics, Sales Cloud, and other related Salesforce solutions.
  • Salesforce Configuration & Implementation:
  • Leverage your knowledge of Salesforce (SFDC) architecture and landscape for detailed configurations and customizations.
  • Apply your expertise in Salesforce Lightning and its various features, including Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, and CTI.
  • Client & Team Collaboration: Work closely with clients and implementation teams to conduct design sessions, gather and refine requirements, give demos to stakeholders, and guide solution design and implementation.
  • Project Leadership: Lead or contribute to the project delivery workstream, overseeing project phases from design to implementation across multiple geographies.
  • Salesforce Implementation & Enhancements: Manage extensive Salesforce implementation and enhancement projects, ensuring the best practices in solution delivery and adherence to Salesforce standards.
  • Strategy Development: Develop innovative, fact-based strategies and operating models that align with client business needs, helping clients optimize their marketing, sales, and customer service functions.
  • Industry Expertise & Trends: Stay updated on industry trends, financials, and operating drivers across various sectors to inform decision-making and transformation strategies.
Required Skills & Qualifications
  • CRM and Salesforce Expertise:
  • Relevant hands-on experience with Salesforce Service Cloud, Sales Cloud, Einstein Analytics, and other Salesforce solutions.
  • Deep understanding of Salesforce Lightning configuration and features, including Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, and CTI.
  • Business Acumen:
  • Demonstrated experience in managing large-scale sourcing and procurement projects, including intelligent procurement and strategic cost reduction.
  • Consulting & Project Management:
  • Strong consulting experience with the ability to lead mid-to-large sized teams on complex transformation projects.
  • Experience in managing project lifecycles across multiple geographies, ensuring alignment with business objectives and timely delivery.
  • Communication Skills:
  • Exceptional communication and interpersonal skills to engage with clients, stakeholders, and teams effectively.
  • Adaptability & Fast-Paced Environments:
  • Ability to work in dynamic, fast-paced environments while balancing multiple priorities.
Desirable Experience
  • Proven experience in Salesforce CRM implementation and consulting, especially with Salesforce Service Cloud and Sales Cloud.
  • Demonstrated expertise in procurement transformation, including the implementation of digital solutions such as Coupa, IVALUA, Zycus, Jaggaer, etc.
  • Previous experience managing large-scale projects and leading teams on technology transformation initiatives.

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