Service Engineer for Revenue Management Systems

Job Title

We are seeking a skilled Service Engineer to provide comprehensive production support for Oracle Revenue Management, Receivables, and Intercompany processes.

Key Responsibilities

• Support ASC 606/IFRS 15 revenue recognition principles in production systems.
• Troubleshoot and maintain Revenue Contracts, Performance Obligations, and Standalone Selling Price (SSP) calculations.
• Resolve issues with Revenue Deferrals, Revenue Allocations, and Adjustments.
• Ensure revenue compliance through Multi-Currency and Multi-GAAP Reporting.
• Assist with Deferred Revenue and Unbilled Revenue Accruals processing.
• Receive, analyze, and prioritize related support tickets.
• Provide timely solutions to users.
• Document resolution steps and knowledge base articles.
• Support system upgrades and patches.
• Monitor system performances and recommend improvements.

Receivables & Invoicing Support

• Troubleshoot Customer Invoicing, Credit Memos, and Adjustments.
• Support AutoInvoice for importing transactions from external systems.
• Resolve issues with Receipts Processing (Manual & Automatic), Lockbox, and Payment Matching.
• Maintain Collections, Aging Reports, and Dunning Processes.
• Ensure accurate Tax Calculation on AR Transactions, including integration with Vertex or Oracle Tax.

Intercompany Process Support

• Maintain Intercompany Revenue Recognition and Transfer Pricing Rules.
• Support Intercompany Invoicing between business units using Oracle Cloud Intercompany.
• Ensure Intercompany Netting of payables and receivables using Oracle Cloud Payables (AP) and Oracle Cloud Receivables (AR).
• Troubleshoot Intercompany Balancing Rules and Eliminations for accurate financial reporting.

Accounting & Period Close Support

• Reconcile AR Subledger with General Ledger (GL).
• Support period-end revenue recognition and receivables close processes.
• Validate revenue and intercompany accounting follows IFRS, GAAP, and tax requirements.

Technical Support

• Write and debug SQL queries for revenue contracts, AR transactions, intercompany transactions, and payment applications.
• Troubleshoot AutoInvoice errors, revenue allocations, and discrepancies in accounting entries.
• Support Revenue Management integrations with Supply Chain Financial Orchestration, Order Management, Projects, Contracts, and Intercompany.
• Debug Receivables and Payables integrations with Billing Tax Engines, and Oracle Cloud Intercompany.
• Work with REST/SOAP APIs for importing revenue contracts, invoices, intercompany transactions, and payments.
• Support FBDI/ADFdi to load bulk revenue, AR, and intercompany transactions.
• Identify and resolve slow AutoAccounting, Intercompany Processing, and Revenue Recognition Jobs.
• Optimize large transaction processing for high-volume intercompany environments.

Compliance, Audit & Reporting

• Support tax audits on revenue transactions, intercompany transactions, and customer payments.
• Assist with SOX Audits, ensuring approvals, controls, and documentation are maintained.
• Prepare Revenue Recognition Reports, Deferred Revenue Reports, Intercompany Netting Reports, and Receivables Aging Reports.

Operational Support

• Utilize Oracle Support (MOS - My Oracle Support).
• Create and manage Service Requests (SRs) for revenue, intercompany, and AR-related issues.
• Access Oracle Knowledge Base, Release Notes, and Patches regularly.
• Test and coordinate testing for quarterly Oracle Cloud updates.
• Validate changes in Revenue Recognition Rules, Intercompany Rules, SSP, and AutoInvoice configurations before deployment.
• Assist finance, accounting, and tax teams with revenue, intercompany, and AR-related queries.
• Document SOPs for Revenue Processing, Intercompany Netting, Invoice Adjustments, and Collections handling.

Required Qualifications

• Strong understanding of ASC 606/IFRS 15 revenue recognition principles.
• 5+ years' experience with Oracle Cloud Revenue Management, Receivables, and Intercompany modules.
• Knowledge of AutoInvoice, Payment Processing, and Collections functionality.
• Proficiency in SQL and data analysis for troubleshooting financial issues.
• Experience with FBDI/ADFdi for data imports and updates.
• Understanding of period close processes for revenue and receivables.
• Familiarity with SOX compliance requirements for revenue processes.
• Experience troubleshooting integrations between financial modules.
• Strong problem-solving skills for complex accounting issues.
• Ability to document technical solutions and support end-users effectively.

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